Care Charging & Monitoring Officer

The Care Charging & Monitoring Team are looking for an enthusiastic, organised, and flexible person to join our busy, friendly team on a permanent basis. Under the supervision of the Care Charging and Client Debt Manager, you will play a crucial part in ensuring that non-residential care services (such as domiciliary care and supported living) are monitored and that appropriate charges are applied to service users, in line with council policies and procedures. This role offers the flexibility of mobile working, where you'll work from home most of the time and may only need to come into the office once a week.,

• Ensuring the council's authorised providers are paid accurately and in accordance with the relevant contract.
• Ensuring applicable charges are passed to the service user in a timely and accurate manner to maximise income for the council.
• Monitoring service delivery levels in line with commissioned services.
• Implementing the non-residential charging policies in relation to various care services commissioned by the council.
• Advising and assisting service users and colleagues with queries/issues relating to charges.
  
  We are looking for an individual who has experience in a financial/administrative role, while also maintaining a compassionate and empathetic approach to Adult Social Care., NVQ Level 2 in literacy and numeracy, with a Level 3 qualification or equivalent work experience in a relevant technical area.
• Proficiency in Microsoft Excel is essential, along with knowledge of database software and financial management systems.
• Practical experience in service monitoring and financial processes.
• Strong communication skills, with the ability to engage with contractors, stakeholders, and the public.
• Excellent customer service skills, remaining professional and calm under pressure.
If you have a solid understanding of financial management within care services and are looking to make a positive impact, we would love to hear from you!, Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

North Somerset Council is dedicated to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.


• Competitive salary and benefits
• Flexible working arrangements
• Opportunities for professional development
• Staff groups
• Opportunity to purchase up to an additional 10 days annual leave each year
• Dedicated Wellbeing Team
• Salary sacrifice cycle to work and Electric vehicle schemes
Further details of our excellent rewards package can be found in our Benefits booklet.