Care Co-Ordinator

We have an opportunity for an additional Care Co-Ordinator to join our team at The Birches Medical Centre.

A great opportunity to work with an innovative and expanding surgery alongside current members of staff.

We are looking for individuals with excellent patient or customer centred care skills, candidates with previous experience or transferable skills will be taken into full consideration. Primary Care knowledge is desirable but not essential as full training will be provided. The successful candidate will work under the supervision of a Reception Supervisor and with an excellent team of established staff.

Our team are the first point of contact for our patients, ensuring each individual patient is offered a positive experience by providing a caring Reception and call handling services.

We currently utilise Anima clinical system to allow online contact with our patients. Some, not all, requests for GP care are received via this system.

Shifts Included: Within our opening hours of 08:00 to 18:30 covering one extended access shift 18:30 to 20:30 on Wednesday. Morning, Afternoon / Evening requirements.

With additional overtime, sickness and annual leave cover also available. Full discussion of availability / working hours will be had at interview.,

• To act as the first line of contact for our patients either on the phone, in person or via Anima


• To provide a high-quality Care Navigation service to all patients and visitors to the surgery


• Meeting and greeting patients, their families or representatives, and visitors if covering Reception


• Ensuring that all patients or representatives receive an efficient, polite, and helpful response at all times


• Maintaining a selection of administrative duties in a timely and efficient manner to increase patient satisfaction and expectations


• Working with the other team members to ensure the smooth running of the practice, handling of appointments, follow ups and outcomes where relevant


• Assisting the other teams within the surgery, this may include working closely with our Clinical and Non-Clinical Teams.


• Taking responsibility for incoming NHS mail and onward distribution within an appropriate time frame


• Entering demographic information and accurate maintenance of NHS records as required


• Support the practice in developing communication channels between GPs, people and their families and carers and other agencies, where appropriate or directed to


• Conduct follow-ups on communications from out of hospital and in-patient services


• Maintain records of referrals and interventions to enable monitoring and evaluation of the service


• Support practices to keep care records up-to-date by identifying and updating missing or out-of-date information about the persons circumstances
  
  We are a small but passionate and close knit surgery located in Kesgrave, surrounded by affluent and prosperous areas on the outskirts of Ipswich. Our staff and patients are held with the upmost importance and we strive daily to look after them to the highest possible standard. All staff from clinical to non-clinical are offered a well-balanced workload and have full access to a supportive team both in and out of their specialist area.


The Birches Medical Centre itself is a practice using the SystmOne clinical system, with a list size of approximately 6500 patients. We are pleased to confirm our connection with the Wolsey PCN, this collaboration is between a select number of GP practices within the local area.