Care Coordinator

It's an exciting time for our Urgent Community Response (UCR) Service. We are recruiting to our teams who will work with patients in their homes across the West Sussex communities to avoid hospital admissions and support those being discharged home.
This is an amazing opportunity to become a member of the team as a Care Coordinator working together to help patients stay in their homes, making sure they avoid unnecessary hospital admissions and supporting them through the first few critical days after they leave hospital. The focus of this role is providing prompt and efficient co-ordination and administration support to a multi-disciplinary team (MDT).
We are a MDT working flexibly to provide a seven-day service, 365 days a year, between 8am and 8pm. We deliver:
+ A rapid response to people in the community who are experiencing acute episodes of ill-health.
+ A supported discharge service to facilitate timely hospital discharges.
+ Acute reablement for up to 10 days, supporting people to achieve functional goals and work towards independence with activities of daily living.
The team works closely with other services within Sussex Community NHS Foundation Trust, as well as our acute and community partners, GPs, South East Coast Ambulance Service (SECAmb), adult social care and voluntary and third sector organisations., In this role, you will be the point of contact for service users, their families, and carers when information on their crisis and short-term care support is required. This will include enquiries about anticipated visits, providing updates, and listening to their concerns.
A key element of your duties will be processing and administering referrals using criteria guidelines and seeking advice from relevant team members when required. You will sign-post these referrals to MDT members and other services as appropriate while monitoring, tracking, and reporting on progress within the patient pathway. This will involve escalating any issues or delays to the Operational Team Lead for appropriate action., a)To be the point of contact for service users and their families/carers where information on their short-term care support is required, where they wish to make enquiries about; anticipated visits and or actions of team members or to raise concerns about their short-term care support provided.
b) To sign-post referrals to team members and other services as appropriate. Monitors, tracks and reports on progress within the patient pathway. Escalate any issues or delays to relevant Team Lead for appropriate action.
c) To process and administer referrals made to short-term care according to the relevant health criteria seeking advice from relevant team members when required.
d) To provide a client centred approach to ensure all clients' and carers' views and opinions are considered and all people who make an enquiry are given respect, dignity and understanding.

We are the main provider of NHS community services across East and West Sussex. Our 6,000 staff serve a population of 1.3 million providing essential medical, nursing, and therapeutic care to adults and children.
Our Trust vision is to provide excellent care at the heart of the community, helping people plan, manage, adapt to changes in their health, supporting avoidable hospital admissions and reducing hospital stay times.
We have opportunities for everyone across our wide variety of services including medical, clinical, support and corporate services.
Why work for us?
+ Positive 2022 NHS Staff Survey results, scoring highly in compassionate culture & leadership, and staff wellbeing support, At the heart of how we operate is our Trust values:
+ Compassionate Care
+ Working Together,
+ Achieving Ambitions
+ Delivering Excellence
Our values are fundamental to the high-quality care we provide to the people who need us. We are proud to be a community that cares, delivering our services as a team whilst supporting our employees as individuals.
We are committed to being an inclusive employer that actively promotes equality and challenges discrimination. We embrace and celebrate diversity, encouraging applications from individuals of all backgrounds. We particularly welcome applications from candidates with an ethnically diverse heritage, those with disabilities, and individuals identifying as part of the LGBTQIA+ community. Our aim is to grow a workforce that reflects the diversity of the communities we serve.
We strive to create an environment where every individual is valued and respected. Our recruitment process is designed to support candidates who require reasonable adjustments and to accommodate the needs of applicants.
This post may close earlier than the published closing date if sufficient applications are received.
Correspondence relating to this vacancy will be conducted electronically, please ensure you check your emails, including your junk folder. If you have not heard from us within two weeks please assume your application has been unsuccessful on this occasion.

+ Supportive flexible working patterns such as: part time, flexi time, annualised hours, and flexi retirement options
+ Excellent training and development opportunities
+ Research opportunities
+ Cost-effective workplace nurseries in Crawley, Hove and Brighton
+ Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
+ Level 3 accredited Disability Confident Leader, committed to creating inclusive workplaces
+ Veteran Aware Trust, achieving accreditation from Veterans Covenant Healthcare Alliance (VCHA)
+ Located in stunning Sussex, with easy access to the South Downs and the coast
+ Access to a wide range of benefits and discounts for NHS staff