Care Coordinator / Medical Receptionist

The primary purpose of this role is to be the first point of contact for patients, providing a friendly, efficient and polite service Due to the nature of the business it is necessary that the successful candidate is flexible with regards to shifts and providing cover at either Surgery should the need arise Proactively communicate information between relevant patients, GPs and colleagues. Answering our telephones promptly to reduce call waiting times for patients. We know our patients have busy lives and want to speak to us as quickly as possible To demonstrate efficiency, knowledge and skill in navigating the call and ensuring the patient needs are addressed in full, which will involve signposting to a more appropriate service Setting a positive professional example to both patients and colleagues and supporting your colleagues in all aspects of the role, being mindful of each other and being aware of when your colleagues need further assistance particularly if one area of reception is