Care Coordinator / Supervisor

An essential role in providing a critical and fluid structure to our Carers on a daily and weekly basis. With a focus on relationships and service delivery, this role will enhance the quality of care provided to our clients by supporting all our Carers to achieve their visits in a timely and consistent way. With attention to varying demands including local areas, business costs, and skill set, this role will require extensive experience which will equate to a Supervisory level. Principle Responsibilities Be responsible for the scheduling of our Home Care Teams across the area and manage communication daily, ensuring all calls are covered and attended. Support team members across the area and ensure all schedules are covered by matching Carers with clients' needs while meeting their preferences regarding days, times, and duration of visits. Lead by example, ensuring that any reasonable requests are acted upon and any concerns or complaints are promptly investigated and dealt with appropriately. Plan care rounds while focusing on Carers' locations and travelling times when completing the schedule, being aware of how a more efficient care round can benefit both our Home Care Team and the business. Apply a positive, solution-focused attitude at all times to enable team targets to be met and exceeded. Show commitment to your team by supporting new initiatives and making recommendations for continuous improvement. Deal with daily enquiries from new and existing clients, and signpost or provide information about other professional services that may be required. Demonstrate a collaborative mindset towards your team and Registered Branch Manager by demonstrating accountability at all times. Communicate effectively with the Registered Branch Manager, Deputy Manager, Supervisors, and other professionals regarding clients and Carers, focusing on actioning responsibly and managing all matters confidentially. Ensure all Carers know how to use our care planning software in their day-to-day roles, encouraging and helping towards full compliance. Manage alerts on the system to ensure they are actioned. Record staff sickness, absence, and holidays. Take responsibility for the emergency on-call phone on a rota basis as instructed by the Registered Branch Manager, understanding that this may change and is not a constant structure. Cover care calls when necessary in cases of urgent need. Assist the Registered Branch Manager, Deputy Manager, and Supervisors in being a primary communicator between Clients and Carers. Support the Registered Branch Manager by learning and adopting appropriate responses and actions when liaising with queries from Clients and Carers, and liaising with the appropriate external professionals, agencies, and families. Take accountability for organizing and supporting work-based learning for newly appointed Carers to ensure sufficient support. Attend, shadow, and learn how to arrange and undertake regular supervision with Carers. Attend any training courses as deemed beneficial to your job role. Ensure all communications are logged in the appropriate communication records. Note: While the above tasks are comprehensive, they cannot be regarded as definitive.

Strong communication & organizational skills. Self-reliance and self-motivation with a collaborative, team-oriented approach to all aspects of work. Ability to be resourceful, proactive, and accountable when issues arise. Experience in coordinating care schedules. Excellent IT skills. A clean driving licence with access to your own car.,

• Proven work experience in a similar role or other relevant experience.
• NVQ / QCF / RQF II or III in Health & Social Care.
  
  At Melody Care, we're dedicated to providing exceptional care services that make a real difference in people's lives. Our team is passionate about delivering personalized, compassionate care that supports independence and enhances quality of life. With a focus on professional development and a supportive work environment, we strive to ensure our employees feel valued and empowered to grow in their roles. Join us, and be part of a company that truly cares about both its clients and its team members.
  
  Excellent pay linked to the Living Wage Foundation
Family run and local Career development and professional support Free smartphone to be used for work purposes Anniversary Bonus Birthday Bonus (day off or paid) Referral and Recognition Reward points using our Care Friends App Blue Light Card: £4.99 will be reimbursed to you upon starting with Melody Care to cover the cost of purchasing or renewing this discount app. The card provides discounts with large national retailers and is valid for two years. Paid holiday (28 days inc bank holidays) Company Pension