Care Manager

Crossroads Care Surrey is seeking a dedicated Care Manager to lead our team of Carer Support Workers and drive high-quality support for unpaid carers across Surrey.

As a Care Manager, you'll play a vital role in enhancing the lives of unpaid carers by overseeing a team of remote field staff.

Your focus will be on empowering care colleagues with the tools and support they need to deliver safe, compassionate, and effective care.

In this role, you will :

Oversee a team of Carer Support Workers, providing guidance, resources, and support to help them thrive in their roles.

Regularly meet with the Senior Service Manager to uphold regulatory standards, following guidelines from the Care Quality Commission and Surrey County Council.

Apply your multitasking skills to manage team operations efficiently, ensuring smooth and compliant service delivery.

Care Certificate and familiarity with CQC regulations and the Health Care Act

Line management experience, ideally in a care setting, including rostering and conducting observations and supervisions

Strong verbal and written communication skills

Proficiency in Microsoft Office (Word, Excel) and adaptability with other digital tools

Ability to build supportive working relationships with team members, carers, and clients while maintaining professional boundaries

Commitment to policies, procedures, and relevant guidelines

A respectful approach to adults and children with support needs, with a clear understanding of confidentiality

Insight into the unique needs of unpaid carers

Full UK driver's license, access to a reliable insured vehicle for business use, and willingness to travel across Surrey

Competitive Salary : £28,000 per year, plus an additional £25 per out-of-hours shift

Comprehensive Benefits : Company pension scheme, life assurance (2x annual salary), and a Refer a Friend incentive

A full list of benefits is provided in the attached document.

Is this the perfect role for you?

To thrive in this role, you'll need