Care Manager WCC617974

As a Care Manager in our public-facing team Information and Advice Team, you can make your own powerful contribution to adults with complex needs who require support from our outstanding Social Care team.

As the first point of contact for those who have health and social care needs (plus those who are being discharged from hospital), you'll act as the gatekeeper for our services, completing comprehensive screening assessments so that you can determine what our next steps should be. Providing a compassionate and empathetic level of support to every adult that you are working with, you will provide them with advice and information, and signpost them to third sector organisations and partner agencies. Seeing to it that the relevant legislation is being considered at every turn, you will have the chance to implement creative interventions, so you will be encouraged to consider options such as assistive technology. If an adult does not meet our eligibility criteria, you will explain why to their referrer, and make suggestions about other more suitable pathways.

The wellbeing of our local community underpins everything that we do. Where you identify risks, you will put the relevant safeguarding measures in place (including making onward referrals and determining whether a full safeguarding enquiry is required) and in doing so, you will see to it that our customers are able to live fulfilling, safe and independent lives wherever possible.

This is a great opportunity to join a dynamic and fast-paced team who genuinely love working directly with our residents. To be equal to this challenge, you will therefore be keen to embrace the many formal and informal training opportunities that we can present you with, and you will be committed to making a positive impact on the lives of our customers. Championing the dignity of everyone that you work with, you will have exceptional communication skills, with the ability to really listen and understand the needs of each person - and have difficult conversations when the need arises.

As a qualified Social Worker, Occupational Therapist, Nurse or Care Manager with experience of conducting assessments of physically disabled or older people, you will ideally have knowledge of working within a Social Services Duty System - so you will also have an in-depth knowledge of the relevant legislation. Crucially, you will bring an enthusiastic approach to every day, and you will enjoy coming up with innovative solutions to complex problems. From a practical point of view, you will also have the capacity to use our computer data base (Mosaic).

THE EXTRAORDINARY STORY OF CLINTON'S DETECTIVE WORK

Adult Safeguarding in Westminster City Council is a world of extraordinary stories. Where courageous and committed professionals bring everything to their work. Even insights from surprising places.

As Safeguarding Adults Manager, Clinton knows how important it is to remain objective and look at all the evidence. But it was his love of TV detective programmes that made him think again in the case of B, an adult with learning disabilities. For years, everyone had believed B was living with a relative. But his so-called carer turned out to be a 'cuckoo' who had taken over his home. B had finally found the courage to speak out about the psychological and financial abuse he'd endured.

Through his investigations Clinton deduced they were dealing with not one but two vulnerable adults. It was no good simply removing the alleged abuser from B's life. Unusually, he too needed support and advice. This was a complex case. It meant working with multiple services, from the local police to healthcare to housing, but the wellbeing of B and his unwanted house-mate were at the centre of every decision., Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council's strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city's future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties

As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.