Care Navigator

To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team.

The Care Navigator will also be expected to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population

Main duties of the job

The following are the core responsibilities of the care navigator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels.

a. Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition

b. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately

c. Process patient requests for appointments

d. Process repeat prescription requests

e. Initiate contact with and respond to requests from patients, team members and external agencies

f. Enter read/SNOMED CT code data

g. Data entry of new and temporary registrations and relevant patient information as required

h. Input data into the patients healthcare records as necessary

i.Direct requests for information, e.g., SAR, insurance/solicitors letters and DVLA forms, to the administrative team

j. Manage all queries as necessary in an efficient manner

k. Carry out system searches as requested

l. Maintain a clean, tidy, effective working area at all times

m. Monitor and maintain the reception area and noticeboards

n. Support all clinical staff with general tasks as requested

o. Undertake all mandatory training and induction programmes

p.Contribute to public health campaigns (e.g., flu clinics) through advice or direct care

This position is ideal for a compassionate, skilled, and dedicated individual who excels in delivering high-quality care to a diverse patient population with varying medical conditions. At our practice, we foster a collaborative, inclusive environment where both clinical and non-clinical staff work together as one cohesive team. We are committed to providing comprehensive support to all team members, ensuring you have the resources and guidance needed to thrive in your role.

You will be fully supported by our experienced doctors and colleagues, working in a rewarding, efficient workplace that values each employee's contribution. Our flat management structure encourages open communication, mutual respect, and recognises the vital role every team member plays in our success. We pride ourselves on being a family-friendly practice, striving to go above and beyond in supporting our staff and creating a positive, welcoming environment for all.