Care Navigator

Tile House Surgery, located in Brentwood, is recruiting for a part-time care navigator on a 12 month contract to cover maternity. This position is to assist the team on our busy reception and is offered on a part time basis, for 24 hours per week. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date and ensure that appointment bookings are well-managed. We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals who are keen to help us provide high levels of customer service. Main duties of the job

• Greeting and directing all patients.
• Booking, cancelling and moving patient appointments.
• Handing out letters, completed forms, specimen bottles, etc.
• Dealing with requests for information and managing problems and complaints.
• Advising patients of practice procedures.
• Registering new patients.
• Answer the telephone promptly.
• Assisting GPs with their requests.
• Referring patients to local domiciliary services.
• Dealing with incoming emails / faxes as per practice procedure.
  
  Previous medical / healthcare, customer service and / or receptionist experience.
• You will have excellent communication skills with a clear and polite telephone manner.
• You will work in a polite, confidential and discreet manner, respecting patients at all times.
• You will have experience of working with the general public, being sensitive and empathic in distressing situations.
• You will be confident to work as part of a team and be able to think on your feet independently.
• Strong IT and administration skills.
• Some flexibility is required as you will sometimes need to work additional / alternative hours to cover for colleagues.
• Full training will be provided on our clinical database.
  
  Tile House Surgery is a large training practice, serving a patient population of 13,500. We pride ourselves on the level of care we provide to our patients and staff.
We operate the SystmOne clinical system and have a history of high QOF achievement and a CQC rating of Good across all domains. We can offer the following benefits :
• Supportive and friendly environment
• Flexible working hours within the constraints of surgery opening hours and cover required
• Peer support
• 25 days holiday per year (pro rata for part-time / fixed term contracts)
• NHS pension
• Free on-site parking