Care Navigator

"Join our dynamic team at The Ryan Medical Centre! We're seeking an enthusiastic individual who thrives under pressure to be a valuable part of our reception team. Your passion for excellence is what we need!", Duties will include

Greeting patients on arrival ensuring patients are checked in manually

To answer the telephone, dealing with enquiries following a clinical care navigation system

Make appointments, including telephone, follow-up, and urgent appointments

Responsible for dealing with messages from patients/clinicians or external bodies. To take appropriate action where required

Record requests for home visits and ensure that they are recorded and passed onto duty doctor on call

Safe handling of patient files, maintaining confidentiality at all times

File medical records

Scan hospital reports and letters, ensuring that the scanning of patients correspondence is kept up to date at all times

To carry out patient/GP Registrar surveys

We are a GP Practice made up of a dedicated team of healthcare professionals and support staff. Our clinical team includes five GP Partners, one Salaried GP, and one Retainer GP, alongside skilled Nurse Practitioners, Practice Nurses, and Healthcare Assistants. Complementing this is our large and efficient administrative team, which encompasses Care Navigators, Prescription Clerks, Medical Secretaries, a Recall Team, Administrators, a Clinical Coding Team, and Medical Summarisers. Our operations are overseen by an experienced management team consisting of the Practice Manager and Deputy Practice Manager. We pride ourselves on being a close-knit team that values collaboration, professionalism, and finding moments to enjoy and share a little fun along the way.