Care Navigator / GP Receptionist

To provide nonclinical information or advice to patients or relatives to support them in navigating the wider healthcare system. This could be via telephone, face to face and digital mediums. To work alongside the on-call team to ensure patients receive the right care at the right time from the right person. To follow the repeat prescription process to ensure patients medication is received in the most efficient and timely manner possible. To work independently and to be aware when to seek advice. To respond and prioritise immediate requests from patients, clinical staff and other outside agencies. To utilise the appointment system ensuring that appointments are booked as per practice protocols and nurse traffic light system. This includes appointments for healthcare professionals at other sites e.g. improved access appointments, physio, social prescribing link workers. To support callers in completing EConsults either directly with patients or family members, carers or guardians in
completing the forms or supporting callers on how to complete the process in order to obtain a patient appointment with a clinician. To be responsible for maintaining patients medical records to include change of address, telephone number and any information on the clinical system. To understand and work within the Practice policies and protocols applicable to the role of the Receptionist/Care Navigator. To communicate effectively and promptly to all enquires using a high level of discretion, tact, diplomacy and empathy in a calm and confidential manner. This will ensure a smooth, efficient, friendly and welcoming practice. To take accurate messages and relay to relevant personnel in the most appropriate manner. To scan documents onto the patients clinical record and send via workflow, if required To register and deduct patients ensuring all paperwork and associated tasks are completed. To book patient transport. Ensure the building is unlocked in the morning and is secure upon
vacating at the end of the day when working within the H&S guidance and protocols. To be adaptable in a constantly changing environment, actively participating in the decision process involved in the progression of the practice. To undertake any other duties that may be reasonably requested of the post holder to help the Practice run smoothly. To ensure that you and others take notice of and operate within relevant Health and Safety guidelines. To be willing to undertake training in line with the requirements of the role and the Practice. To have a flexible approach to help in supporting cover in other staff absences.