Care Navigator PWE | East Lancashire Hospitals NHS Trust

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

An exciting opportunity has arisen to join our busy GP practice based at Yarnspinners Health Centre in Nelson.

The role of the Care Navigator is to be the first point of contact for our patients and supporting them to ensure their needs are met by the most appropriate member of our multi professional team.

In addition the successful candidates will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person, in writing or via the telephone.

A high degree of accuracy is required in the role as is the ability to work as part of a wider team and on own initiative within practice policy and frameworks.

Provide a comprehensive reception service for patients and visitors to the practice , responding in a timely and efficient manner to both telephone and face to face service users

Register patients on the electronic patients system (EMIS) and update these records as appropriate

Understand and maintain confidentiality at all times

Pendle Valley Mill Practice is part of PWE Healthcare, a group of three practices over 5 sites across East Lancashire. All our staff are valued as key members of a multiprofessional team working together to provide a high standard of care to our patients.

As part of East Lancashire Hospitals Trust staff have access to a wide range of opportunities for personal and professional development to support them within their roles and help in establishing a secure and satisfying career within the NHS