Care and Response Community Alarm Manager

The Care and Response Community Alarm Service helps people to feel safe and secure at home so they can live full and independent lives with the use of technology. We handle around 10,000 emergency calls per month and offer a mobile responder service to make visits to residents who need in-person support. We are recruiting an Operational Manager to oversee all functions of the service and ensure the continuous improvement, development and promotion of the support that we provide. This is a full-time role, working Monday to Friday office hours, but with the need to support outside of these times on occasions. Interviews for this role will take place W/C 9 December 2024Main Responsibility

• Develop and maintain service level agreements for alarm monitoring contracts and out of hours services.
• Ensuring an adequate stock of equipment and negotiating contracts with suppliers.
• Manage the service budget, including debt management processes, and liaising with colleagues in Finance to ensure any over or underspends are reported in a timely manner.
• Provide operational management to a team of 23 colleagues, including the management of performance and absence, in line with Milton Keynes City Council policies and procedures.
• Ensure all colleagues are adequately trained and cover the service 24 hr/365 days per year.
• Have overall responsibility for the maintenance and updating of all relevant equipment, as well as our Disaster Recovery Site.
• Analyse and audit information and produce reports which may be shared with internal and external partners.
• To keep abreast of developments in assistive technology to ensure the service remains up to date and provides best outcomes for citizens.
  
  Hold a NVQ Level 4 in Management, or equivalent, as well as having operational leadership experience.
• Working knowledge of Technology Enabled Care (TEC) as well as Telecare Service Association (TSA) standards.
• Able to develop and maintain positive relationships with internal and external partners.
• Able to use various IT systems and analyse data to measure performance and produce reports.
• For this role, the candidate is required to have a full UK driving licence, along with access to a vehicle. Evidence of the driving licence and vehicle insurance with business insurance will be required from the candidate should they be offered this position. Without this documentation the candidate will not be appointable.
• Should you be offered the role, as part of the pre-employment checks an Enhanced DBS will be actioned for you (unless you are on the DBS Update Service).
  
  Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.
We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference. We're very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative. We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it's time for a new role. If you'd like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.

In addition to your salary, we offer a range of benefits including:
• Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
• Excellent pension - everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
• A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
• Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
• Salary sacrifice car scheme - low-cost leasing of electric and low emission vehicles.
• Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.
Our roles are either designated 'site based' or 'home based'. 'Site based' roles can include up to two days a week working from home whilst 'home based' roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.