Care and Support Manager - Extra Care

Drive a culture that places the client experience at the forefront of all care and support activities, ensuring residents feel respected, valued, and understood.
Lead the design and delivery of care services that are person-centred, fostering independence and promoting dignity.
Use quality of life measurement tools and resident feedback to evaluate the success of care delivery in enhancing client experience.
Act as a key point of contact for residents, families, and external stakeholders, addressing care-related inquiries with empathy and professionalism., Conduct detailed risk assessments for residents, addressing both general and complex risks associated with specialisms such as dementia, alcohol/substance use, and mental health.
Develop, document, and monitor effective strategies to mitigate risks, ensuring these are communicated with staff to implement them effectively.
Ensure care plans, risk assessments, and support records comply with CQC regulations and organisational policies.
Conduct regular audits and service reviews, identifying areas for improvement and implementing action plans to elevate the client experience.
Foster a culture of continuous improvement by involving residents, families, and staff in quality enhancement initiatives.
Proactively seek resident feedback and use quality of life tools to assess and enhance the overall resident experience.
Supervise the Care Coordinator, ensuring effective delegation and monitoring of care delivery tasks.
Lead and support care staff through training, mentoring, and coaching, creating a motivated and high-performing team.
Conduct regular staff audits on the client experience to maintain the highest standards of professionalism and care.
Build strong relationships with all stakeholders to enhance trust, satisfaction, and confidence in the service.
Ensure MCA and Best Interest documentation is completed and appropriately in place for individuals.
Manage the timely setup, monitoring, and review of care packages, ensuring seamless delivery within tight deadlines.
Ensure care delivery is flexible and responsive, adjusting staff hours and resources to meet urgent or evolving needs.
Collaborate with external agencies, healthcare professionals, and families to ensure holistic, client-focused care.
Coordinate care services across multiple specialisms, including dementia care, mental health, physical disabilities, and alcohol/substance use, ensuring individualised and specialist care.
Act as a subject matter expert, providing staff with guidance and training on best practices for these specialisms.
Develop, maintain, and update comprehensive care and support plans for all residents, ensuring they reflect individual preferences and desired outcomes.
Oversee accurate, timely, and compliant documentation, ensuring alignment with legal, regulatory, and organisational requirements.
Implement and manage care packages quickly and efficiently to accommodate the needs of new and existing residents.
Respond promptly to emergencies and incidents, ensuring appropriate follow-up actions and reporting are completed in accordance with organisational protocols.

£37,951.40 per annum
We believe everyone in the Redwood Glades community deserves to receive the highest quality support available and this role is dedicated to enhancing the client experience by ensuring the delivery of person-centred care that prioritises the independence, dignity, & well-being of all residents.
Redwood Glades is a unique Extra Care service that will provide you with the opportunity to truly impact the lives of the community living here. With 156 apartments, a staffed café and even a hairdressing salon, clients live in their own self-contained home with multiple needs, including caring for the elderly, mental health, dementia, learning disability, physical disability & substance use.
Each care package delivered will be completely different and the Care & Support Manager will play a pivotal role in shaping the daily lives of residents by fostering a culture of excellence, where care and support is tailored to individual needs, preferences and outcomes.
The post holder must place client care at the heart of what they do and, live and breath our values to deliver outstanding care for all. Being a people person is essential, you must be able to effectively communicate teams across a business to maintain the highest standards every day.
Shortlisting: 20th January
Interview date: 23rd & 24th January, St. Anne's wants to reward its employees for their hard work. Employee benefits include;
+ Rising annual leave each year to a maximum of 33 days (including statutory holidays)
+ 24 Hour Employee Assistance Programme
+ Continuous opportunities for ongoing training and career development
+ Cycle To Work scheme
+ Refer A Friend recruitment initiative
+ Flexible working opportunities (where applicable) upon successful completion of probation period
+ Group Personal Pension Scheme
+ Discounted income protection scheme
+ Free car parking at most services
+ Free life assurance cover