Care & Support Team Leader

As a Care and Support Team Leader you will join our team, providing support to vulnerable males, living with mental health and/or complex needs in our Supported Living Accommodation in Brent. We support individuals to develop the life skills identified in their support plans, provide safe supported accommodation and high quality of support and promote independence, by working in partnership with a range of agencies. Lastly, we assist individuals to explore appropriate housing options available to them. You will be leading your team to enable people to live as independently as possible, reach their goals whilst supporting them to lead an active and fulfilled life. You will also be responsible for team management for annual leave, sickness and performance management, as well as team building and forward planning. This is a full-time position working 37.5 hours a week. The role is based on a rota, with a mixture of early (8am - 4pm), late (1pm - 9am) and office shifts (9am - 5pm), including working weekends and Bank holidays. You will be dividing your time between admin (managerial) days and support (frontline) days. What you'll need to succeed To be successful in this role you will have a passion for working closely with people with mental health and/or complex needs and want to constantly promote and support our customers' well-being. Additionally, you will have a passion to support your direct reports to continuously learn and improve.

As a Team Leader and senior member of staff you will be efficient, motivated, and organised; being able to work to deadlines and meet set KPIs and objectives. You will need the following skills and experience to the role: - Effective staff management and leadership skills. - Substantial line management experience. - Experience of delivering support to vulnerable individuals, with mental health and/or complex needs. - Substantial experience in creating, reviewing and implementing support plans and risk assessments. -Substantial experience in risk management. -Strong verbal and written communication skills. -As all our records are recorded on a central IT system, strong IT skills are also required. -Ability to conduct reports within a deadline. To meet our commitment to providing safe, high-quality services to our customers we will complete an enhanced background check with the Disclosure and Barring service, which will include a check of the Adult Barred list, once an offer of employment is made. A new check will be completed every three years., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Metropolitan Thames Valley Housing is one of the UK`s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England., Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!, We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-

• Gender
• Ethnicity
• LGBTQ+
• Disability
Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!


• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional 'Beliefs day' once a year to have an extra a day off
• Supported family friendly approach with extended parental leave
• Enhanced pension with matched contributions of up to 9%
• Option to buy or sell up to 5 days annual leave per year
• Life assurance cover 3 x your salary
• Cycle2work scheme
• Hybrid Working - Dependent on job role and department
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
• Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation