Care & Support Worker

A rare and exciting opportunity has arisen to join the Care and Support mental health team in Stevenage. Within this role you support residents with enduring mental health issues. This can be highly challenging but rewarding in equal measure. This role does require early or late shift work, including some weekends and bank holidays. As a key worker you will be fully responsible for your customers' support plans and encouraging their independence. The customers may have complex enduring mental ill health issues, often the result of drug induced psychosis, with unpredictable behavioural patterns. They require positive support to ensure their independence is maintained and they are encouraged to remain as active in the community as possible. The ultimate objective if for residence to return to independent living in the community. What you`ll need to succeed You will be a team player, with an enthusiasm to your role. You will also need strong communication skills, a flexible approach and positive attitude needed to achieve targets in a challenging, changeable environment. With empathy, understanding and patience, this can be a demanding but ultimately rewarding role for the right candidate You may be required to make decisions on how to deal with safeguarding and risk issues daily so you must be confident and decisive in responding to issues. Whilst you will have the full support of a dedicated management structure daily, you will be the key worker for your assigned customers - including maintaining their detailed records and dealing with third parties involved with residence support package. Good IT skills are essential. If you can demonstrate a passion to deliver excellent service to vulnerable adults in a dignified manner and want to make a real difference to a vulnerable section of the community this is a role for you. You will be the person that makes a difference to an individual becoming content and managing their own life! To meet our commitment to providing safe, high-quality services to our customers we will complete an enhanced background check with the Disclosure and Barring service, which will include a check of the Adult Barred list once an offer of employment is made. A new check will be completed every three years.

Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-

• Gender
• Ethnicity
• LGBTQ+
• Disability
Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!


• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional 'Beliefs day' once a year to have an extra a day off
• Supported family friendly approach with extended parental leave
• Enhanced pension with matched contributions of up to 9%
• Option to buy or sell up to 5 days annual leave per year
• Life assurance cover 3 x your salary
• Cycle2work scheme
• Hybrid Working - Dependent on job role and department
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
• Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation