Careers Advisor

You will provide excellent customer service to customers that make contact via face to face; telephone; webchat or email ensuring that complete customer satisfaction is achieved at all times. You will work within the National Careers Service team, which is an outcome-based contract requiring the ability to work towards and meet individual and team performance targets.

You will have strong communication skills with a sound knowledge of Information, Advice & Guidance. Hold an IAG qualification or working towards. You will maintain an equality & diversity approach at all times with the ability to work in a systematic manner, prioritise and organise workloads and work to deadlines. You will be proficient in the use of IT, including Word and Excel and online communication platforms (including MSTeams). If you have the ability to work on your own initiative as well as part of a team, with the flexibility to cope with varying demands of the role and be driven to succeed and set high personal standards so that targets are met, then we would love to hear from you. What you'll get in return We are a disability confident employer - committed to ensuring that our recruitment and selection process is inclusive and accessible and welcome applications from all areas of society.

We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potential with a healthy work life balance, offering the following rewards:

• A generous pension scheme which allows you the opportunity to pay in more for that greater return.
• 27 days annual leave rising to 31 days after 5 years service plus bank holidays, pro rata for part time with the potential to purchase additional leave.
• A wide range of discounts via our reward portal including offering discounts at popular high street retailers
• Free Access to Employee Assistance Program (EAP) and wellbeing support
• Access to a wide range of training and development opportunities including apprenticeships
• Business travel support and initiatives, including bike loans
• Hybrid working with a minimum of 2 days in the office per week pro rata (depending on business needs) and flexible working options for a better work/life balance.
Please check out the link here to view the benefits of working with us! https://careers.portsmouth.gov.uk/working-for-the-council/ A commitment to our values We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. Learn more about our values and behaviours.