Careers Operational Excellence Process Manager

If so, we would like to hear from you! As a skilled Operational Excellence Process Manager, you will play a vital role in optimising operational efficiency and supporting the delivery of improvement projects across Cambridge English Assessment Operations., This is an exciting opportunity within Assessment Operations, which delivers services supporting millions of learners worldwide. As part of the Operational Excellence team, you will focus on enhancing day-to-day operations, streamlining processes, and supporting continuous improvement efforts to ensure high-quality and efficient service delivery. As the Operational Excellence Process Manager, you will:

• Support the development and improvement of operational service delivery across Assessment Services.
• Lead process improvement and change initiatives to enhance service quality and efficiency.
• Collaborate with Assessment Services Teams to implement Operational Excellence practices using appropriate methodologies and tools.
• Manage the transition of new products and processes into business-as-usual (BAU) operations, ensuring seamless integration.
• Lead root cause analysis on major incidents and design solutions to enhance operational resilience.
• Collaborate with propositions and ideation teams to define and implement new processes and digital solutions, ensuring they align with strategic goals.
  
  Do you have experience and interest in process improvement and a strong drive to improve operational efficiency?, We're looking for an innovative, motivated professional who thrives on improving processes and designing solutions. You're adaptable, collaborative, and focused on achieving strategic objectives.
Essential Knowledge and Skills:
• Degree-level education or equivalent experience.
• Sound knowledge of process improvement methodologies (e.g., Lean Six Sigma Yellow Belt or higher).
• Proven ability to facilitate change within a complex organisation.
• Strong analytical and problem-solving skills, with experience using data-driven insights.
• Excellent communication and stakeholder management skills, including influencing and motivating diverse groups.
• Knowledge of continuous improvement frameworks and next-generation technology deployment.
Essential Experience:
• Advanced experience in process improvement tools and methodologies.
• Substantial change management experience with large programmes.
• Experience in systems development and implementing processes.
• Proven ability to work in a matrix environment with globally diverse teams.
• Practical knowledge of quality frameworks and their application in operational processes.
  
  We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge., Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
Please note, Cambridge University Press & Assessment is unable to sponsor this role under the Skilled Worker Visa route as it does not meet the minimum skill requirements. Why join us Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes