Careers Operations Team Leader

As the Assessment Specialist & Marking Team Leader, you will play a crucial role in managing and improving the operational tasks associated with Cambridge International's examination series. This position offers the opportunity to lead a dedicated team, innovate process enhancements, and ensure the highest standards of assessment delivery that impact millions of learners around the world. Your key responsibilities will also include:

• Making operational decisions within policy guidelines and escalating issues as needed.
• Developing and monitoring key performance indicators to drive team performance improvements.
• Continuously analyzing and improving team processes to enhance outcomes and eliminate inefficiencies.
• Ensuring compliance with regulatory standards through procedural documentation and risk management.
• Providing reports to line management and senior operations, presenting data and insights.
  
  You are a trustworthy, personable, and pragmatic leader with a proven track record of successfully managing teams and delivering high-quality results in dynamic environments with competing priorities. Your ability to navigate complex processes, lead with creativity, and build strong collaborative relationships with colleagues, third-party suppliers, and customers makes you an ideal candidate for this role.
Other key requirements include:
• Strong focus on process improvement and innovation, with the ability to learn and analyse intricate processes.
• Skilled in presenting complex data analysis to the senior management in a clear and impactful manner.
• Confident decision-making, prioritisation, and time management skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Experience of our in-house exam system, EPS, and a working knowledge of SAP systems would be an advantage, though full training will be given.
  
  Join us as an Operations Team Leader, known internally as an Assessment Specialist & Marking Team Leader where you'll oversee exam series, drive operational improvements, and ensure compliance with regulatory standards. Be a key player in shaping the future of education with Cambridge International!
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge., Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. Please note that Cambridge University Press & Assessment will not ordinarily be able to provide sponsorship for vacancies of less than 12-months in duration. Applicants must therefore have an existing right to work in the UK to be eligible for this position. Why join us Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet.

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
• Generous contributory pension
• 28 days annual leave, plus bank holidays
• Annual performance related bonus and increases (discretionary)
• Enhanced maternity/paternity pay
• Childcare vouchers
• Employee discount and cash back scheme at 2,500 retailers
• Cycle scheme
• Season Ticket Loan
• Subsidised staff restaurants
• Support for professional qualifications
• Discounted access to the University of Cambridge Sport Centre, along with various other local gyms.
We also offer flexible and hybrid working options from day one. We will consider any work arrangements if you wish to work flexibly or require adjustments due to a disability.