Careers Senior Systems Owner - CRM

As Senior Systems Owner, you will lead on changes, updates and enhancements to our Salesforce CRM by managing system migrations, customisations that align with Cambridge's strategic goals. Working closely with our CRM User Enablement Team and our Central System Centre of Excellence you will Collaborate across teams to gather and prioritise requirements, creating user stories and acceptance criteria to guide platform enhancements. You will oversee implementation and ensure smooth CRM operations by working closely with development teams, delivering timely and impactful updates. Support compliance and security by managing access controls, data governance, and maintaining system integrity through best practices. Empowering users through training programs, fostering platform understanding and maximising value across the organisation.

You are a seasoned CRM expert with:

• In-depth knowledge of Salesforce core architecture, customisation, and administration, including validation rules, workflows, and data modelling.
• Strong project management experience, with a background in Agile methodologies and tools like Jira or the Atlassian suite.
• Stakeholder management and communication skills to effectively align technical solutions with business needs and articulate complex concepts to diverse audiences.
• Analytical skills for troubleshooting and addressing business challenges, ensuring solutions align with broader strategies.
• Great experience in the use of salesforce to support globally distributed sales teams as well as other customer onboard and information management function.
• Commitment to continuous learning through engagement with Salesforce Trailhead and industry updates, staying on top of trends and best practices.
  
  We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge., Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for.
Why join us Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes