Careline Operator

In addition, you will work as part of the team, providing telephone-based customer support to our retired homeowners who live right across the UK. These responsibilities include :

• Taking incoming calls and responding to a variety of situations including medical emergencies, fire panel alarms, security entry calls or speaking to people keen to hear a friendly voice.
• Logging each call in our CRM system ensuring information is accurately recorded.
• Providing a friendly, responsive, and attentive approach on every call.
  
  As the Senior Careline Operator, you will :
• Have previous experience in telephone-based or fast-paced customer service environments.
• Have experience of supporting or supervising a small team, with ability to role-model exemplary behaviours including self-motivation, reliability, resilience, and flexibility.
• Promote calm behaviour in a crisis situation and work well under pressure.
• Have exemplary problem-solving skills relating to people and operations.
• Be able to pick up new IT systems and technical knowledge with ease and be familiar with customer databases.
• Have a high standard of written and spoken English
• As a customer service professional, you will understand the importance of excellent customer skills and a friendly, caring telephone manner.
  
  On the job' training from your initial induction and throughout your time with Careline
• Career development opportunities
• Bright, contemporary offices based in Ringwood.
• Free on-site parking
• Group pension scheme
• Eye care vouchers
• Rewards for colleague referrals
• John Lewis vouchers for expectant Mums and Dads
• Health screening every 3 years
• Life assurance 1 x salary
• Rewarding work; you'll be making a positive difference every day
By joining Careline Support Ltd you will gain valuable skills and work experience with a respected company…excellent for long-term career aspirations! Company Values - TORCH - Trust - Openness - Respect - Communication - Honesty Who are we? Established in 2020, Careline Support Ltd provides a telephone support service to over 10,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is left alone in an emergency.

Hours : 37.5 hours per week, worked as '4 shifts on / 4 shifts off' to include rostered weekends and Bank Holidays (please note this could include work over the Christmas period). Shifts : 08 : 30 to 20 : 00 (inclusive of 45 min unpaid break). We are happy to consider shorter shifts (later start time) for the right candidate. Salary : Negotiable from £25,000 p / a, depending on experience, to be discussed at interview