Careline and Response Officer

As a Careline Response Officer, you will be a vital link between our vulnerable customers and the support services they need. Working a flexible 24/7 rota, your key responsibilities will include:

handling emergency and non-emergency calls from customers providing a professional, caring, and consistent service
attending customer homes to assist those who have fallen, using specialised equipment to help lift them safely
liaising with emergency responders, healthcare providers, and other services to ensure customers receive the support they require
this is a role where you can truly make a difference, helping older and disabled individuals maintain their independence and live safely in their own homes

Are you seeking a fast-paced, rewarding role where you can have a tangible impact on your local community?

We are a TSA-accredited 24/7 call monitoring and response service which is rapidly expanding, we are looking for compassionate and skilled Careline Response Officers to join our team., excellent communication skills and the ability to interact sensitively with people of all ages and abilities
experience working under pressure and using your own initiative, with minimal supervision
proficiency in using computer systems to accurately input and retrieve information
have a current drivers licence which allows you to drive vehicles with a manual gearbox (a vehicle will be supplied to use during working time), Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

competitive salary and benefits package
ongoing training and professional development opportunities
the chance to be part of a growing, dynamic organisation making a tangible impact in our community
If you have the necessary skills and experience, and are looking for a deeply meaningful role, we'd love to hear from you., Working in local government is a highly satisfying and rewarding experience in so many ways and the Council is an excellent employer with rewarding conditions of service which include generous leave entitlement, local government pension scheme as well as many other benefits, plus learning and development opportunities which will offer the chance to progress your career further.