Caretaker

At MTVH, we are looking for someone who is passionate about creating safe and thriving communities, enjoys providing excellent customer service and ensuring communal spaces are well-maintained.,

• Collaborate with maintenance, customer service, and housing teams to identify and address communal repairs, including entry-phone systems, while keeping residents informed.
• Ensure timely opening and closing of play areas, conduct Level 1 playground inspections, and prepare reports.
• Support Housing Officers in property readiness for letting and assist with decanting operations.
• Monitor and report defects in external lighting, make seasonal adjustments, and maintain records.
• Oversee regular compacting and removal of domestic and bulk refuse, advocating for recycling initiatives.
• Aid tenants in emergency situations, maintain security on the estate, and manage access to communal areas.
• Assist with setting up the residents' Sheltered Community Centre and distribute information and newsletters.
• Provide emergency call-out coverage on a rotational basis and report on community safety and anti-social behaviour incidents.
• Act as a professional witness if required and report any incidents of vacant or abandoned properties.
• Patrol and report unauthorized vehicles to parking contractors and attend to minor maintenance tasks as directed.
  
  Must hold a clean UK driving license
• Proficiency in report writing and business English.
• Experience in basic repairs and improvements to the physical environment.
• Strong communication and customer service skills.
• Proven track record of delivering outstanding service to customers.
• Excellent planning, organizing, prioritization, and administration skills.
• Ability to effectively exchange information with colleagues, customers, and clients.
  
  We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.
Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. We provide a platform of Network groups for employees to share views, tell us what we?re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-
• Gender
• Ethnicity
• LGBTQ+
• Disability
Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!


• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional ?Beliefs day? once a year to have an extra a day off
• Supported family friendly approach with extended parental leave
• Enhanced pension with matched contributions of up to 9%
• Option to buy or sell up to 5 days annual leave per year
• Life assurance cover 3 x your salary
• Cycle2work scheme
• Hybrid Working - Dependent on job role and department
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit ? interest free loan to help with rental deposits and season Ticket loan
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
• Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation