Case Handler

Morrison Water Services is currently looking to recruit a Non-Household Metering Case Handlers for the Non Household Metering Teamto work on our Thames Water Metering contract in Langley, Berkshire.

As a member of the Non Household Metering Team you will be responsible for the validation and management of all aspects of Non Household Metering work requested by Retailers or Wholesaler. You will be required to ensure the work is validated compliantly and raised with all the relevant checks and details for the Operational teams to achieve a first time resolution. The role involves particular focus on manual coordination of works across multiple systems working closely with all parts of Service Delivery and Operations.

Morrison Water Services play a key role in the AMP6 Metering contract. The main purpose of the contract is to deliver the metering programme for Thames Water, engaging customers in the process, and installing and replacing water meters.

To be considered for this role you need to be available on Wednesday 2nd October 2024 between 9am to 12pm or 1pm to 4pm to attend an assessment day at Worcester House, Unit 6 Langley Quay, Waterside Drive, Langley, SL3 6EY.,

• Work closely to build strong relationships with all internal and external stakeholders including retailers, commercial customers, scheduling, escalations and Thames Water operations.


• Use of FSL to book customer appointments by telephone and email.


• Supporting the management of works at all stages to hit challenging Service Level Agreements


• Manage customer complaints and escalations when required


• Updating corporate work management systems to track work progress and maintain an accurate audit trail of works history.


• Ensuring field teams complete scheduled work and that all details from the field are correct for billing.


• Ensure all work is progressed within SLA and that we work compliantly at all times, This is an opportunity for individuals who are looking to join an organisation that values integrity, safety, and diversity. For this role, we are seeking individuals who are committed to supporting our long-term goals and who embrace change and promote diversity. We believe that listening to our people, providing feedback, and keeping them informed about the direction of the business is essential to our continued success.
  
  Ability to negotiate and manage stakeholders


• Proven IT skills particularly MS excel, Thames Water Metering Systems and OFS


• Strong communication skills with the ability to manage customers


• Strong analytical capability


• Flexible Team worker


• Ability to work volumes under pressure
  
  Here at Morrison Water Services, our mission is to be the leading service provider in the Water and Waste Water Infrastructure sectors in the UK. We are known for our commitment to integrity and safety, with a culture that values the well-being and diversity of our people. Our aim is to invest in our workforce through our training academy and implement initiatives that prioritise health and well-being to support our business growth plans., M Group Services delivers a range of essential infrastructure services within the water, energy, transport and telecommunications sectors in the UK & Ireland. We have built and maintained relationships with our clients over a number of years and have a strong culture that continuously focuses on safety, operational delivery, efficiency and customer service. We are committed to profitable growth both organically and through acquisitions. M Group Services, a trusted employer to over 10,000 skilled specialists working from 240 locations, operates a divisional structure aligned with its end markets.


At M Group Services we recognise and value the benefits from our workforce diversity. We work hard to build and maintain inclusive environments and develop a culture where our people feel included and valued.

Average 40 hours a week, Monday-Friday hours 08:00 to 17:00. Overtime at agreed rate.

What's in it for you?

• Hybrid Working


• Pension Scheme


• Overtime


• Access to our Employee Assistance Programme


• Opportunities to progress in a successful company


• Salary Finance - an online portal offering financial support via articles, videos, and blogs. You can apply for loans and savings schemes via payroll


• 25 days' annual leave plus 8 days' bank holiday


• Enhanced Maternity & Paternity policy


Our Vision

At Morrison Water Services, we're proud of our positive culture and commitment to safety. We believe in delivering a high performing, sustainable workforce that supports our clients effectively. People stay with our business because of the opportunities for growth and development, our inclusive culture, and our dedication to providing a safe and supportive work environment.