Case Manager

Are you passionate about making a difference in people's lives? Join Get Set UK's Refugee Programme as a Case Manager and support refugees as they integrate into their new communities and find meaningful employment. Working in Luton with occasional travel to Bedford, you'll help individuals overcome barriers, develop personalised support plans, and connect with local services to enhance their journey to a brighter future.

Your impact

• Engage and Assess: Meet with refugees, assess their needs, and create personalised action plans to support their journey towards employment.


• Caseload Management: Efficiently manage your caseload, regularly updating support plans and ensuring progress.


• Community Connection: Help refugees connect with local community organizations and support networks.


• Confidentiality and Compliance: Ensure all activities comply with GDPR regulations.


• Empowerment and Feedback: Provide constructive feedback to refugees, boosting their confidence and employment skills.


• Collaboration: Work with external partners to signpost refugees to additional services such as healthcare and housing.


• Support Continuity: Provide ongoing guidance throughout the integration process., Be Inspiring: Inspire responsibility through your daily actions.


• Be Proud: Take pride in your daily achievements and want to support your local community.


• Be Considerate: Collaborate well in an inclusive environment.


• Own It: Own your attitude, motivation, and actions.


Our promise to you:

We're here to support you as much as you support our clients. Our mission is clear: to empower, ignite opportunities, support resilience, and nurture career success for everyone.

Our workplace is dynamic, committed, encouraging, and empathetic. We believe in creating an environment that is not just about professional growth but also personal wellbeing. As part of the Get Set UK team, you'll enjoy:

• Competitive salaries that appreciate your hard work and dedication.


• Comprehensive pension schemes designed for your future security.


• Healthcare packages that prioritise your wellbeing.


• Gym memberships to support your physical health and mental clarity.


• An inclusive employee forum where your voice is heard and valued.


• Continuous training and development opportunities to help you grow and succeed.


Get Set for a better tomorrow:

As a Case Manager, you will play a vital role in fostering an inclusive and supportive community. By helping refugees integrate and find employment, you'll contribute to reducing unemployment, strengthening community bonds, and giving individuals the opportunity to thrive in their new environment.


• Empathetic: You can engage, motivate, and inspire individuals facing challenging experiences.


• Communicative: Excellent verbal and written communication skills are essential.


• Target-Oriented: Focused on meeting performance targets while delivering high-quality services.


• Organized: You excel at managing caseloads and prioritizing tasks efficiently.


• Driven: Passionate about making a positive difference in refugees' lives.


• Culturally Competent: High level of cultural awareness and understanding of the complexities of working with refugees.


• Languages: Proficiency in a second language such as Amharic, Arabic, Albanian, Bengali, Dari, Farsi, Hindi, Pashto, Spanish, Tigrinya, Urdu, or Yoruba is desirable.


• Qualifications: Experience in a support-focused role, ideally with refugees or asylum seekers.


• Skills: Strong communication, organisational, and conflict management skills.


• Knowledge: Understanding of refugee challenges, safeguarding, and trauma-informed approaches.


• Experience: Proven ability to manage caseloads in a target-driven environment with empathy and cultural sensitivity.