Case Manager, Specialist Neurorehabilitation

To provide a case management function for patients receiving slow stream neurorehabilitation services. This includes regularly monitoring progress against rehabilitation goals and attending multi-disciplinary team (MDT) meetings to discuss progress and support the discharge planning process. The post holder will also support NHS commissioned Level 1 and 2b services and will facilitate the assessment and costing process for patients whose needs sit outside such routinely commissioned services. The post holder will also build and maintain relationships with key individuals across NHS inpatient services, local authority, community services, independent sector (IS) providers and Continuing Healthcare (CHC) teams to ensure that a consistent and high-quality service can be provided., The post holder will:

Provide specialist case manager in-reach support for Level 1 or 2b NHS commissioned services.

Identify patients in NHS commissioned Level 1 or 2b beds that may require slow stream rehabilitation outside of core commissioned services and facilitate the assessment and costing process for these, submitting costings and assessments for authorisation through the agreed governance routes.

Provide a robust specialist case management service for a caseload of patients in slow stream placements, commissioned either within the NHS or the Independent Sector (IS).

Attend regular MDT meetings for those on active caseload.

Ensure that data is captured as per local processes so that performance against identified key performance indicators (KPIs) identified can be monitored and reported against in line with agreed processes.

Ensure that data to support monitoring of NHS commissioned services is captured via UKROC.

Contribute to the development of improvement plans and provide regular updates of progress against these where performance against KPIs falls below the agreed standard.

Work with both internal and external colleagues to minimise the risk of delayed transfers of care (DTOC), taking appropriate action to address these by facilitating discussions to resolve issues, escalating issues encountered appropriately.

This is an exciting opportunity to join a newly established team, providing a centralised coordination role for the management for patient who require a neurorehabilitation placement. The team form part of the Sustainable Services programme.

Our NHS People Promise

Our NHS People Promise -the promise we must all make to each other, to work together to improve the experience of working in the NHS for everyone. Like many other employers, NHS GM currently has evidence of unwarranted inequalities in the workforce, most notably in relation to minoritised ethnic, female and\or disabled staff and their intersectionality. As a result, we will use positive action measures to bring benefits to our organisation, including a wider pool of talented, skilled, and experienced people from which to recruit and a better understanding of the needs of a more diverse range of customers.