Case Officer

To manage a caseload of adaptations following an Occupational Therapy assessment, from referral through to completion of the work and payment of the grant

To develop professional relationships with service users and other people involved in the process to ensure the smooth delivery of the adaptation

To identify where a service user may be entitled to additional benefits, grants or services and sign post as appropriate

To act as the first point of contact for the service user throughout the process as their named contact

To collate all necessary permissions, plans, costings and reports to support the application of the adaptation for decision

To ensure that payments are made for completed adaptations correctly and in a timely manner

To undertake the financial means test and let the service user know how much they will need to contribute to their adaptation

To produce and maintain, detailed and accurate records/ case notes in relation to your allocated cases, ensuring they are person-centred and a true reflection of discussions/ agreements

Part of the role will be to visit service users in their homes to assist with the completion of forms and discuss issues and questions they may have about the process

Are you passionate about working in a service which makes a difference to the lives of the residents of our borough?

Do you want to join a friendly, flexible, passionate and award winning Home Improvement Agency Team?

Are you up for a new and exciting challenge? If yes, then we would love to hear from you., Ability to work well with others

Good organisational skills

Confident communicator

Effective 'multi-tasker'

Strong ICT Skills

Good attention to detail

Team Player

This is a fantastic opportunity for an enthusiastic and experienced individual to join our lively, passionate and welcoming team.

Welcome to Rochdale Home Improvement Agency (HIA), part of Rochdale's award winning adult care service. It's an exciting time across Adult Care as we embark and continue on our change and transformation journey to truly make a difference to the lives of our residents.

Our workforce is our biggest asset and a lot has been done which we are really proud of, but there is a lot still to do. We are looking for amazing people who share our vision and values to join our team. We have a fantastic opportunity for a motivated and forward-thinking person to join our team as a Case Officer (Adaptations)

Why us?

Here in the HIA, we provide a range of services to older people and people with a disability, such as major and minor adaptations, and compliance on stairlifts, which all help to keep our residents living as independently as possible in their own homes. It is exciting and fast-paced and no two days are ever the same. We are a friendly and dynamic team, which takes pride in everything we do to ensure our services continue to be of an excellent and high quality standard.

The primary purpose and role of our Case Officer is to provide a professional and person centred support service to Adult Care service users and/or their representatives whilst accessing adaptations to their homes.

The HIA is extremely busy, but you will get real job satisfaction and will be supported by our amazing staff team. Benefits include

Salary and progression: we offer a competitive starting salary and annual incremental progression

Flexible working arrangements: we offer a hybrid working model which allows our staff to work flexibly, with a combination of home and office working

Working environment: you will be based in the modern and vibrant Number One Riverside, located in the heart of Rochdale and adjacent to the new Riverside Retail development

Leave entitlement: you will be offered a generous holiday allowance of 25 days per annum plus bank holidays. In addition, our employees annual leave entitlement will increase by an additional five days after 5 years' service

Work life balance scheme: we also offer a flexible work life balance scheme which allows you to accrue hours and take up to an additional 12 days off each year, without impacting on your annual leave entitlement

Training and development: we are invested in our staff and encourage your continued professional development with a range of opportunities and training on offer

Travel and accessibility: we are located and easily accessible to nearby transport links to make it easier to travel via metro link, bus and train

Pension: You will have access to the Local Government Pension Scheme (LGPS)

Some of the day to day duties you will be involved with have been outlined below