Casework Officer

We are currently looking to recruit 2 x Casework Officer's to join our team based within Sunderland.

• To process claims for Discretionary Housing Payments (DHP) and Local Welfare Provision (LWP) applications for Crisis Support and Community Care Support
• Comply with defined policies, DWP guidelines and Business Processes when making decisions on claims for DHP's and LWP
• To carry out excellent case management across a caseload of new and repeat customers including managing recall and customer support
• Record data accurately on monitors for management information and to enable the completion of statistical reports and Government returns.
• Complete detailed and accurate case management files with relevant information and documents.
• To provide an excellent customer service in relation to enquiries and complaints within policies and procedures as well as offering advice and supporting information that will produce positive outcomes for customers
  
  Must have previous, similar experience.
• Must be educated to GCSE level.
• Must be willing to undergo a DBS.