Casework Support - ( Ref : 877 )

+ We have quarterly whole team meetings, which tend to be held in London and which we like team members to attend in person wherever possible.
+ The Caseworker Support (Band 4) role is central to the efficient working of the Briefing & Correspondence team. Within the team as a whole, a team of Band 4 Caseworker Support officers, managed by a Band 7 Casework Lead and two Band 6 Casework Advisers, is responsible for the management of a number of functional mailboxes (FMBs).
+ It is through these FMBs that correspondence and other casework requests relating to the work of HMPPS are received. The role of the Caseworker Support officers in the FMB team, in relation to each case received, is either to direct it to an appropriate recipient outside the team, or (in the great majority of cases) to log it and allocate it to a caseworker within the Briefing & Correspondence team, who will then prepare a suitable reply.
+ The quality of the work must not be sacrificed in the interests of speed, however, and the ability quickly to become proficient in undertaking the various processes required, and carrying them out to a consistently high standard, is essential.
+ Postholders will also undertake drafting tasks, and must have an eye for detail, so as to be able to develop the skill of preparing drafts that accurately and clearly relay factual information to the intended recipient (in most cases, a member of the public)., We'll assess you against these behaviours during the selection process:
+ Changing and Improving
+ Communicating and Influencing
+ Working Together, This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Strengths.
https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Alongside your salary of £31,995, HM Prison & Probation Service contributes £9,268 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
+ Access to learning and development
+ A working environment that supports a range of flexible working options to enhance your work life balance
+ A working culture which encourages inclusion and diversity
+ A Civil Service pension with an employer contribution of 28.97%
+ Annual Leave
+ Public Holidays
+ Season Ticket Advance
For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ