Caseworker (Aintree University Hospital)

To deliver and develop the Day One Casework bedside model to patients, or those closest to them, impacted by serious or multiple injuries which could result in life changing consequences, such as disability or death, predominantly within Aintree Major Trauma Centre but also in other hospital settings or Trusts as required. To have a visible physical presence within the Trust and become embedded into clinical teams focussing on the major trauma pathways. To work closely with those impacted by catastrophic injury, taking referrals and carrying out initial assessments of need, expertly navigating, signposting and putting services in place in the immediate aftermath of major trauma, including talking about and facilitating early access to legal support to aid rehabilitation. To establish and develop relationships with key stakeholders to promote Day One and address the needs of those affected by catastrophic injury. To work as part of the wider Day One Services team and organisation, taking responsibility for own record keeping and data collection in line with regulatory requirements.Main duties of the job Work closely, and in partnership, with NHS clinical staff and relevant community and voluntary sector organisations, to address the needs of patients, and those closest to them, affected by catastrophic injury.

• Operate a case management approach to individuals, assessing and identifying needs, putting support in place including signposting, making referrals and direct support.
• Provide consistency in assessment of all patients, irrespective of injury cause, age, status, giving access to the earliest possible specialist legal advice which supports rehabilitation and NHS cost recovery.
• Maintain detailed case records, including accurate records of activity and intervention, using Day Ones Customer Relationship Management (CRM) system, capturing and storing data in line with Day One policies and procedures and regulatory requirements.
• Implement processes and procedures to collect patient and family feedback and contribute to ongoing monitoring and evaluation of Day One services through providing relevant information, case studies and reports.
• Support the roll out of our Peer Support Service, focussed on promoting awareness and uptake within the region.
• Work closely with the wider team on performance, quality, safety and effectiveness of all services, ensuring appropriate safeguarding policies are followed.
About us Development of the job description The job description is subject to future review. The post holder is expected to contribute towards determining the future content of this role in the best interests of the charity as it develops and grows. Equality, Diversity and Inclusion Day One Trauma Support is proud to commit to creating and celebrating a diverse and inclusive team to deliver the best quality service that we can.The people we support are unique, and we want you to be too. We are a welcoming and inclusive employer providing a family friendly and flexible environment. We are supportive of everyone regardless of their background. Wed like you to be able to bring your authentic self to work. We really value that. Be you! Disclosure and Barring Service If you are offered a position, you will be required to undertake a DBS check. Working on hospital sites While your contract of employment is with Day OneTrauma Support, when you are working on site atNHS Trusts you must comply with any site rules, protocols and measures that are in place on that site or specific to the work you are undertaking.These will be discussed with you and will form part of any agreements between Day One and the respective NHS Trust/s. For example, these may include:
• Access and infection control