Caseworker - Taxi Licensing

We are looking for a Caseworker to join our busy and friendly Taxi Licensing team. The Caseworker is one of our key roles, working as part of a team, to ensure that the licences that we grant are valid. In carrying out their duties, the Caseworker is trusted with an important part of our service's work in ensuring public safety. The post holder will assist with the management of licensing applications that are more complex in nature and may require additional validation to reach a decision. The post holder will be responsible for compiling specialist/expert evidence for submission to enforcement officers and licensing panels. They will also need to provide comprehensive responses to complex customer queries and will check and monitor data held on computer systems to ensure delivery against service and statutory standards, including following up on outstanding issues and application information where required.

You will work alongside the Licensing enforcement team and the evidence you prepare will inform and assist them in their decision making. As this is a role working in a regulatory area, you'll need to be working in accordance with statutory standards and the service's performance standards. As our application process is digital you will be required to use your IT skills to monitor data reports, keep accurate records and also to make suggestions on how the use of our digital systems can be improved.

This is a part-time (14 hours), fixed-term contract/secondment for 12 months.,

• Provide comprehensive responses to complex enquiries and complaints received from service users by telephone and email in an appropriate and timely manner, including clarifying decisions and explaining any subsequent steps.


• Investigate, research and seek to resolve issues arising from more complex licensing applications.


• Prepare and submit detailed evidence to enforcement and licensing officers to aid decision making and ensure that appropriate decisions on more complex licensing applications are reached, escalating cases to the appropriate level.


• Manage and process licence applications in accordance with service performance standards and statutory requirements, collating and checking details and entering data accurately into the computer systems.


• Monitor service data on applications to ensure that statutory and service standards are being met, resolving issues and reporting to managers as necessary


• Ensure the completion of any outstanding pre-requisite checks on applications., Our Communities directorate works across the county to deliver a number of the key customer-facing services that our residents, businesses and visitors rely on every day.


This directorate includes a wide range of services, including:

• collecting and disposing of waste and recycling


• maintaining our roads and Rights of Way network and parking


• ensuring the delivery of school transport, and supporting sustainable travel including public bus services and School Crossing Patrollers


• managing Country Parks


• leisure facilities, museums, theatres and libraries, as well as developing our Cultural Strategy


• licensing, cemeteries and crematoria


The customer is central to how we develop and deliver all of these services, which help promote our rich and vibrant culture and special environment.

We are looking for enthusiastic, ambitious and committed individuals to join our team and help us to continue to make Buckinghamshire a great place to live, work and visit. This is an exciting time for us as we bring together the services previously run by five separate councils before Buckinghamshire Council was created. Whilst making major changes to contracts affecting residents across Bucks, we continue to focus on delivering great customer service. You will join us on our journey of continuous improvement - whether that's through developing strategies and ways of working or delivering services on the ground, every person in Communities is a valued member of the team.

We are looking for a candidate with the necessary good communication and interpersonal skills, as well as some technical knowledge of licensing processes. You should be able to evidence strong research and analytical skills and have a proven ability to present complex information clearly. A good understanding of what makes for effective customer service is important for this role, with the confidence to explain technical and legal issues in a straightforward manner to customers.

The Service is busy and demanding and you will require excellent planning, time management and organisational skills, enabling you to manage a complex workload, prioritising and set deadlines and react to changing demands on a daily basis.

Now in its third year, Buckinghamshire Council brings together the best of the previous five councils to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally., We have a set of values, which our employees have chosen, that represent what we are - Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture


• the chance to really make a difference to those around you


• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops


• a unified voice through our Employee Representative Group


• ongoing support, and the opportunity to develop and progress in your career with us


• opportunities to take part in fun activities such as fundraising and social events


At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that's why we're working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it's important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

Hard work and success deserves recognition. That's why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. We also offer a salary sacrifice personal car lease scheme to those who are eligible and have passed their probation period. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.