Cash Applications Specialist

As the Cash Applications Specialist, you will ensure the timely and accurate allocation of funds to customer accounts, following all company policies and maintaining a high level of service to Informa customers and colleagues. This role offers a balanced hybrid working model, with office days on Thursdays and Fridays. You will be responsible for carrying out tasks within set timeframes while supporting Informa's commitment to data security and privacy in all aspects of your duties.The purpose of this role is to ensure the timely and accurate allocation of monies to customer accounts. Your key responsibilities will include:

• Investigating and resolving unidentified or unapplied payments, allocating them as required
• Processing bank statements and updating matching rules as needed
• Inputting and processing daily cash receipts from statements, cheques, and credit cards
• Performing standard cash allocations and reconciling the associated General Ledger
• Reconciling SAP, bank postings, and MCAS daily, as appropriate
• Executing refund payments through the correct methods
• Preparing and reconciling all bank accounts managed by the SSC
• Investigating and resolving discrepancies identified in reconciliations
• Preparing reconciliations for credit card and petty cash accounts, as applicable
• Reporting on cash movements to assist in cash-flow analysis, when necessary
• Managing and reconciling funds related to Agent Order Files (SSC Specific)
• Coordinating with internal and external customers to resolve queries
• Reporting on credit balances (SSC Specific)
  
  Strong communication skills, with the ability to build and maintain relationships across various internal departments and key contacts
• knowledge of SAP system is highly preferable, supporting efficient and accurate cash operations
• Proficiency in Excel, Word, and Outlook is essential
• Ability to remain approachable and supportive under pressure
• Skilled in using relevant internal systems with a focus on accuracy and efficiency
• Demonstrates integrity, tact, and diplomacy in all interactions
• Effective team player who collaborates well with others
• Capable of handling a diverse range of tasks and managing multiple responsibilities
• Proactive problem-solving skills, with a solutions-oriented mindset
• Excellent customer service skills, ensuring positive experiences for all stakeholders
• Strong time management skills, able to prioritize and meet deadlines
• Adaptable and flexible, open to taking on varied responsibilities
• Strong oral and written communication skills, ensuring clarity and professionalism
• Solid understanding of Cash Applications processes, especially in:
+ Queries & Allocations + Cash Processing and Reconciliations + Cash Operations best practices

At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact. We're an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research. We are home to over 10,000 colleagues across 30 countries and are a member of the UK's FTSE 100 group of leading public companies. In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa's many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed., We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here's some of what you can expect when you join us. But don't just take our word for it - see what our colleagues have to say at LifeAt.Informa.com Our benefits include:
• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world