Casual Box Office Assistant

We are currently looking for casual assistants to provide box office services for The Stables. These will include
processing ticket sales and reservations through Spektrix, our computerised ticketing system, dealing with
customer enquiries, acting as a reception point for the organisation and delivering a high level of service to all
visitors to The Stables. Evening and weekend work will be required.

N.B. This job description is designed to give you an overall view of the job and is not a definitive list of tasks.




Principal Responsibilities

1. To undertake daily routine duties in the Box Office as directed by the Ticketing Services & Customer Relations
Manager including dealing with customer bookings by telephone, email, internet, and personal visits with
payments by cash, cheque, credit card and voucher

2. To deal with all customers (internal and external) in a friendly, courteous and patient manner, ensuring the
highest standards in customer care at all times

3. To be familiar with the contents of the Box Office manual and adhere at all times to the procedures therein,
and other procedures as notified by the Ticketing Services & Customer Relations Manager

4. To assist in the accurate maintenance of customer records on the computerised Box Office System (currently
Spektrix), collecting information as directed to assist with marketing promotions

5. To produce financial records of business transacted and balance the takings in accordance with box office
procedure

6. To respond to requests for information about events

7. To undertake any other appropriate duties required.

Educational

• Good level of education (passes in GSCE or equivalent) or

Qualifications relevant experience

Job Related
• Comfortable with basic computer software such as word

Experience processors / spreadsheets / email etc

• At least one year's experience in a customer service

environment, dealing with people in person and on the
telephone




Personal
• Accurate and methodical, particularly on keyboard

Qualities
• Confident telephone manner


• Excellent customer care and problem-solving skills


• A knowledgeable interest in music


• A good team player who can work on own initiative and

work under pressure

• An appreciation of sales opportunities and an aptitude for

selling

• Adaptability to changing needs, people, clients, IT systems

and deadlines

• Results orientated


• An ability to contribute to good working relationships at all

levels across the organisation

Other
• Flexibility of working hours - daytime, evening, weekend/

bank holiday work may be required

• Willing to undertake training


Desirable


• GSCE Maths and English

or equivalent


• Box Office experience


• Administrative experience

including an appreciation
of the requirements
of simple financial
accounting and balancing
procedures

• Experience of working

in a marketing or sales
environment


• A commitment to

promoting the arts in
general





• Current driving licence

and own transport

The Stables, based in Milton Keynes, is one of the UK's leading music venues with a vision to engage
the widest range of people with music in all its diversity. We enrich people's lives with opportunities to
access, participate in and experience live music and the arts in general.

We typically deliver over 400 concerts across all music genres and 200 learning and participation projects
each year. We also engage people with extraordinary events in unusual spaces and in unexpected ways
through IF: Milton Keynes International Festival and other signature events.

The Stables is located in one of the UK's fastest growing and economically vibrant cities and part of
Arts Council England's National Portfolio. We have a core team supported by over 200 volunteers who
support many areas of the organisation Front of House and Backstage.

www.stables.org

www.ifmiltonkeynes.org

While we cannot guarantee how many shifts will be available, hours are likely to be in the region of
10-20 per week. Hours to be negotiated but evening, weekend and occasional Bank Holiday shifts will
be expected.
The current rate of pay is £11.44 per hour.
Candidates will be subject to a three-month probationary period. Full terms and conditions will be made
available on offer of appointment.