Casual Box Office Assistants

AO Arena is one of the busiest venues in the world and the largest indoor arena in Europe. Attracting over one million visitors each year, the 21,000 capacity Arena has hosted the biggest names in live entertainment including U2, The Rolling Stones, Madonna, Lady Gaga, Pavarotti and the record-breaking 2010/2011 residency by local comedian Peter Kay. Working at AO Arena is an exciting and fun opportunity for all, with the added bonus of flexible shifts to fit around the other important things in life. We are looking for enthusiastic individuals to join our Box Office department working on a casual event driven basis. Customer service is at the heart of everything we do and we are looking for team players that can make a positive contribution to the overall customer experience. We welcome applicants who take pride in their work, have a positive friendly attitude and possess excellent communication skills. You will be responsible for

• Responsible for the day to day selling of tickets using the venue booking system.
• Processing of bookings for accessible seating and disabled customers, both in person and by telephone.
• Answer customer enquiries accurately and politely with regards to events and venue information and any other relevant details.
• Have a comprehensive understanding of computer software, including the venue ticketing system (training will be given)
• Deal with all methods of payment, accurately and efficiently.
• Answer telephone calls, both public and internal, and take messages if necessary, ensuring they are passed to the relevant person.
• Have an understanding of the AO Arena Manchester and the seating layouts.
• Serve customers on event days/evenings and weekends, dealing with ticketing issues as they arise.
• Any other tasks as requested by the Box Office Management.
  
  Experience of box office/events work desired.
• Smart appearance and good presentation.
• Excellent written, telephone and interpersonal skills.
• Experience of providing excellent customer care.
• Attention to detail.
• Good administration skills with a working knowledge of Microsoft Word and Excel.
• Self-motivated and ability to work on own initiative.
• Flexible approach to working patterns including evenings, weekends and bank holidays in line with business requirements.
  
  We are ASM Global, and we host breath-taking live events at our venues around the globe. Our impressive network of over 350 Stadiums, Arenas, Conference Centres and Theatres have welcomed some of the World's most exciting Music Artists and Sporting Events. Our vision is to connect the world through inspiration, innovation and imagination to realise the potential of the spaces and places that bring people together., At ASM Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There's never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our employees, customers, and suppliers. Join us and make a significant impact from day one.
We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.

Successful applicants will be invited to join our casual database, giving them the opportunity to sign up for event-based shifts. This is a casual, event-based vacancy and will include evening, weekend and public holidays work. What we offer:
• Supporting the venue when hosting huge events for world famous Musicians, Comedians, Sporting Events and much more!
• Flexible working arrangements: you can choose your own shift pattern to work around your other commitments improving your work life balance.
• Paid every 2 weeks for the shifts you have worked.
• Our casual employees make up the largest part of our workforce from people across the city, it's a great place to make friends and socialise in a different environment.