Catalyst Operations Assistant

This is an exciting opportunity for a Catalyst Operations Assistant to work in our flagship building as part of a small, friendly facilities team. You will enable the provision of a high-quality support and spaces and seek the uphold values to support, empower and find good outcomes for all members of the Edge Hill Community. You will provide a vital role in offering such support out of our core business hours and thus delivering a fantastic student experience., Manging access and ensure security is maintained by upholding policies and procedures and working in partnership with Campus Support to ensure the Catalyst provides a safe environment for staff and students.
Provide a professional first impression to all customers of the Catalyst building and act as first point of contact for all users of the building and service.
To monitor and address behaviour by undertaking regular patrols of Catalyst, enforcing relevant policies and using judgement to resolve or escalate issues and ensuring that only Edge Hill students and staff access Catalyst during non-helpdesk hours. Identifying and removing ineligible users in a sensitive manner.
This is a Part Time, Term Time role working either:

10 Hours - Thursday and Friday 6pm - 9pm and Saturday 5pm - 9pm.

Or

13 Hours - Monday - Wednesday 6pm - 9pm and Sunday 5pm - 9pm.

Excellent communication skills with the ability to adapt your approach in response to situations
Excellent customer service skills with the ability to deal with sensitive situations, handle conflict constructively and maintain professionalism
Able to demonstrate excellent judgement under pressure in dealing with students, staff and members of the community
Ability to work on your own initiative and respond to changing priorities according to the demands of the service, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

At Edge Hill University we believe in the life changing opportunities knowledge can create. Since 1885, we've been creating access to knowledge for those who may not have had the opportunity to before.

Today, the effect we have has a far-reaching impact, not just for those who come to study here but for those who work, invest in, and live in our local communities too. So, if you've ever wondered if one person can make a difference, simply speak to our alumni, students, and award-winning staff.

Because for us education isn't about how much you take in. It's about what you take out into the world.

Inspiring minds and changing futures since 1885, Edge Hill University is "A great success story… an institution that improves and impresses year after year" - Times Higher Education.

Free foreign language, and Sign Language evening classes
Discounted membership to our onsite state-of-the-art sport and leisure facilities
Staff benefits scheme, which provides you with discounts across the high street, supermarket shopping, cinema tickets, dining out and more.
Employee assistance programme with access to free confidential counselling sessions, legal & financial advice, and as health & wellbeing resources
A wide range of development programmes to enhance your career
Beautiful award-winning on-campus working environment.
Automatic enrolment into the Local Government Pension Scheme with our employer contribution of 17.8%
Hypothetical breakdown of pro-rata salary:
Edge Hill University pay term staff monthly in arrears, in twelve equal instalments.

This example monthly gross pay figure is based on:

If appointed to this part time (10 hours per week) position at the bottom of the salary band (Grade 3 - point 11) your anticipated gross pay per month would be £469.95. Edge Hill University pay term staff monthly in arrears, in twelve equal instalments.
This example monthly gross pay figure is based on:
o Full Time Full Year equivalent salary of £23581 ÷ 52 weeks ÷ 36.25 hours (full time equivalent contract hours) = £12.5098 per hour.
o £12.5098 per hour x 10 hours per week 45.08 weeks (i.e., the 40 term time working weeks you work + 5.08 additional pay weeks in lieu of your annual leave and statutory leave) = £5639.42 annual actual gross salary before tax, national insurance, and any other deductions.
o £5639.42 ÷ 12 months = £469.95 equal gross pay monthly instalments.
This scenario is based on a start date of 1st September and working a full year. This example salary amount is subject to change depending on candidate start-date within the year, and where in the salary band the candidate is hired.
Or

If appointed to this part time (13 hours per week) position at the bottom of the salary band (Grade 3 - point 11) your anticipated gross pay per month would be £610.94. Edge Hill University pay term staff monthly in arrears, in twelve equal instalments.
This example monthly gross pay figure is based on:
o Full Time Full Year equivalent salary of £23581 ÷ 52 weeks ÷ 36.25 hours (full time equivalent contract hours) = £12.5098 per hour.
o £12.5098 per hour x 13 hours per week x 45.08 weeks (i.e., the 40 term time working weeks you work + 5.08 additional pay weeks in lieu of your annual leave and statutory leave) = £7331.24 annual actual gross salary before tax, national insurance, and any other deductions.
o £7331.24 ÷ 12 months = £610.94 equal gross pay monthly instalments.
o This scenario is based on a start date of 1st September and working a full year. This example salary amount is subject to change depending on candidate start-date within the year, and where in the salary band the candidate is hired.