Catering Operations Manager

The role will include setting the direction and ensuring consistency for delivery, standards, quality, and ways of working in all catering locations in the UK and Dyson events. Skills and expertise as a customer-focused strategic leader, collaborator, and influencer are key to interacting effectively with various stakeholders in relation to Dyson events., This role reports into the Director of Facilities UK and works collaboratively with other Heads of department to ensure high standards are maintained. This role is accountable for the Catering operations across our UK sites, as well as the leadership of our UK catering teams.

• Operational lead the catering team, in both in-sourced and out-sourced situations
• Advise on strategies for outsourcing of catering operations
• Work with colleagues in Estates Delivery to assess new Dyson locations in the UK, identifying whether catering should be in-house/out-house, and carry out workforce planning
• Check and approve architecture and design for new catering locations and refurbishments to ensure they meet the needs and requirements of the catering team
• Identify continuous improvements such as simplifying processes and implementing solutions to enable the cafes to deliver to high volumes to ensure consistency, improved standards, and customer experience
• Manage and negotiate contracts with preferred suppliers, ensuring terms align with Dyson's standards and expectations. Serve as the primary escalation point in the management of supplier relationships
• Ensure compliance and risk management within supplier contracts, guaranteeing adherence to Dyson's procurement and legal standards
• Work to implement new ideas and ensure standards are maintained through the catering team
• Act as the single point of contact for event requests
• Lead the people management of the Catering teams, ensuring we attract and retain the right people
• Works collaboratively with Centres of Excellence (CoEs) to deliver new initiatives, e.g., Communications
• Manage expectations of senior stakeholders and actively seek feedback from the business
• Oversee financial accountability and budgeting for the Catering department, ensuring efficient cost management
• Organise and source new equipment
• Ensure adherence to Health & Safety Standards, COSHH, and Food Hygiene, ensuring the catering team is compliant
  
  Experienced in leading both in-sourced and outsourced catering operations
• Proven ability to proactively manage and outsource supplier, managing relationships and where required using the contract to resolve issues and drive outcomes
• An experienced leader who understands the logistics and operations of running both events and in-house and out-house catering offerings
• Proficient in contract management with a proven track record of negotiating and managing supplier contracts
• Able to drive standards, consistency, and quality through the Head Chef/chef managers
• Experienced in negotiating with suppliers
• Capable of making sound decisions on continuous improvement.
• A strong communicator and influencer to ensure all locations are aligned
• Demonstrates good stakeholder management and can manage expectations
  
  Our mission is to provide workspace that matches our business aspirations. We create spaces that support our employee's well-being and provide facilities that enable our people to have the best employee experience whilst at work., James Dyson wanted a clear bin on his vacuums so you could see how much dust the machine was picking up. Market research told him it was a bad idea. But he stuck to his guns and it's now a hallmark piece of design. He believed if people could see how much dirt it was picking up it would demonstrate the effectiveness of the machine.
  
  Financial:
• Performance related bonus
• Company paid Life Assurance
• Discounts on Dyson machines
• Competitive pension scheme
• Purchase additional holidays
Lifestyle:
• 27 days holiday plus statutory bank holidays
• Free bus travel to and from Malmesbury campus from Bristol, Chippenham and Swindon
• On-site parking
• Endless free coffee and tea, and a free lunch
• Free on-site hair salon
• On-site lifestyle Assist
• Electric vehicle scheme
Health:
• Private Medical insurance for all employees
• Employee Assistance Program for employee and dependents
• Digital GP and prescription service
• Fertility treatment support
• On-site gym and sports centre
• On-site wellbeing centre