CCTV Operator - Average 42 hours per week - Days & Nights

Ensure that all security personnel always adhere to their duties and policies and procedures of the site, reporting any breach of these to the Control Supervisor
To monitor the CCTV cameras within the Security Control Room
Arrange for the collation and viewing of CCTV images in response to incident management, in line with the CCTV Code of Practice
Prepare and maintain the Security Control Room equipment for operational use and the Security Control Room is kept tidy
To monitor, operate and report all Security Control Room technologies (intruder alarms, access control systems, BMS, fire alarm system, lift intercoms, lift monitoring stations)
To be conversant with all life safety systems and assist in responding to all emergencies promptly as illustrated in the Assignment Instructions
Inspect equipment for failures and faults, reporting these in line with procedures
Maintain accurate daily electronic occurrence log records (via the CIS HUB)
Maintain the MyTag system, ensuring all assets are accounted for, all patrols are completed, and all compliance checks are completed - Reporting any discrepancies on the MyTAG system to your Control Supervisor
Producing site access control passes
Responsible for the administration of lost & found property
Book on all members of the security team correctly at the start of each shift
Report any issues or incidents to the Control Supervisor or Duty Security Manager
Respond to all incidents in line with policies and procedures
Ensure all incidents and issues are formally investigated and recorded
Provide effective support during incidents and lead incident response in the Control Supervisor's absence
To cover for the Control Supervisor in any instance of absence

The CCTV Operator will develop and lead operational excellence and best practice; optimising our service and value offering to customers to achieve performance targets. You will bring innovation and leadership and ensure a high-performance culture within your remit. This is an active and visible role requiring strong leadership competence in addition to entrepreneurial ability. Client interaction is significant and excellent relationship management skills are required.

This building is an impressive office-led development in the City of London. We are looking for someone who will ensure the delivery of world-class customer centric services which offer value for money and continuously enhance the client and visitor experience within a high-rise building., SIA CCTV Licence required
SIA Licence (DS or SG) required
Corporate CCTV security experience required
Excellent PC skills and Microsoft knowledge required
Experience of working in a demanding, high-pressure environment
Excellent understanding of access control & CCTV systems
Customer focused, with a strong knowledge of customer service skills
Demonstrate a strong aptitude for multi-tasking
Excellent written and verbal communication
Self-motivated and able to work on own initiative
Team player, who will support colleagues and provide ideas to improve service delivery
Ability to think and act quickly in emergency incidents or under pressure

CIS Security has been providing manned guarding services since 1972 and has developed into one of the most effective and reliable security companies in England. At CIS Security, we work as a team to deliver operational excellence and truly believe that the service we provide is unparalleled in the security industry.
At CIS Security Ltd, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our community. CIS Security Ltd is proud to be an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, quality and business needs.

HSF Health care plan
HSF Perk Box - discounts & offers from cinema tickets to days out
Cycle to work scheme
Uniform
First class training allowing you to develop your skills
A view for career development
Long service & Employee Recognition awards