CCTV Operator - Average 42 hours per week - Days & Nights

A fantastic opportunity has arisen for a Security Estate Control Room CCTV Operator for a prestigious bustling and vibrant riverside destination set in a magnificent setting in the heart of London Bridge. There is something for everyone at this stunning destination and we are looking for high calibre SIA Licensed Security Personnel to join our Team. The roles are diverse, interesting, busy, and vibrant in line with the nature of the destination. If this sounds like the perfect job for you, please apply. Information, To utilise the CCTV system to carry out active surveillance across the Estate To operate and monitor the day-to-day requirements of the CCTV system, Access Control system, Radios & keys in line with customer and contractual expectations, ensuring service delivery and prompt response to all incidents To record daily events/requests/actions in logs provided Effectively communicate with the Control Room Manager and Duty Security Manager, ensuring all incidents are escalated in a timely and appropriate manner., The post holder must, at all times, carry out their duties and responsibilities to comply with policies/procedures Monitor and operate the CCTV cameras and associated equipment in the CCTV Control Room. To respond to all incidents, taking ownership of the situation through to its natural conclusion to both client and management satisfaction Effective communication with the Control Room Manager and Duty security manager and escalate any issues as required or necessary Issuing access passes and equipment, and ensure that the issue logs are kept up to date & report any anomalies to the Control Room Manager Carry out varying administrative tasks as directed by the management team Carry out CCTV checks, camera audits and functionality checks of CCTV recordings Action access control requests from the intercom at varying entry points on the estate Maintain the daily occurrence log (DOB) to ensure all incidents and occurrences are up to date Be conversant with all life safety systems and assist in responding to all emergencies promptly Direct any telephone enquiries or messages to the relevant person or department Answer enquires received on the intercom and action access requests from various locations as required Action and communicate fire alarms as received in the Control Room Answer and transfer telephone calls and action permit and access requests Monitor, report and escalate to the Control Room Manager all breaking news that would impact staff & buildings. Ensure officers are on post and that positions are not down manned without authorisation. Follow protocols for maintaining the security and integrity of the Control Room and its facilities. Operate a range of monitoring, and communication facilities contained within the Control Room. At all times the post holder must maintain and respect the security and sensitivity of the service. Comply with the adopted Code of Practice and service operational procedures at times, breaches of which will result in disciplinary action being taken. Any other duties which are equal or similar to the responsibility level and the grade of the post Ensure that equipment faults are reported and escalated in line with procedures To manage and organise all onsite duties, so that operational needs are met Operationally assist and support the Security Team as required - Organise Security to attend to alarm activations and incidents on shift Ensure a thorough handover is conducted with the Controllers of the previous shift. The roles will cover arrange of internal & external duties, inclusive but not limited to; Safeguarding the premises, people and assets within the estate, Excellent Customer Service, CCTV Surveillance, Security Systems knowledge, Internal & External Patrolling, Fire Marshalling duties, banksman duties, Incident Management, First Aid, Concierge Duties, Reception cover, Maintaining access and egress for emergency vehicles at all times, Ensuring entrances and exits are not blocked or access restricted and providing a 5

• service to the public and clients.
  
  SIA CCTV Licence required
SIA Door Supervisor licence would be a bonus CCTV Security Experience is required - At least a year Strong IT ability - including Excel, Word, Outlook Excellent written communication and interpersonal skills Good knowledge of local area Excellent levels of customer service at all times Demonstrated ability to think and act quickly in emergencies or under pressure To have a smart appearance befitting the company Good organisational skills, flexibility and reliability First Aid trained is a bonus Be fully aware of current CCTV policies and data protection requirement

Health care plan (HSF) Perk Box (HSF) - discounts & offers from cinema tickets to days out Cycle to work scheme Tailed Site Uniform First class training allowing you to develop your skills A view for career development Long service & Employee Recognition awards