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CDD Team Leader

Metro Bank

CDD Team Leader

Salary Not Specified

Metro Bank, City of London

  • Full time
  • Permanent
  • Remote working

Posted 2 weeks ago, 31 Aug | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 9afa824b6850443cb59907343928e8da

Full Job Description

  • Ensure the team complies with the Bank's Due Diligence Minimum Standards, AML and Sanctions standards


  • Allocate and track all work across the team, to ensure the colleagues are operationally effective and completing the necessary work within SLA


  • Provide training and guidance to your team and support with complex queries


  • Undertake monthly control checks on your team and implement action plans where development areas are identified


  • Compile and complete MI on cases and performance of the team and identify themes and trends


  • Undertake regular case sampling to check team members have a full understanding of the requirements contained in procedures


  • Work with the CDD Managers to ensure the procedures, guides and tooling used by your team are accurate and appropriate


  • Undertake daily quality checking of work completed ensuring it is in accordance with the Bank's minimum standards


  • Support colleagues with their learning journey, including supporting with case approvals and providing feedback so colleagues are accredited in an appropriate timeframe


  • Support the CDD managers in completing Quality Assurance actions subsequent to feedback from the Quality Assurance team


  • Ensure appropriate training and feedback is provided to the team on any remediation and quality failures received


  • Innovate and game change by working with management and key stakeholders to embed effective and efficient tooling


  • Ensure the team is adequately resourced for the workload


  • Inspire the team to live by our AMAZEING values and behaviours

    Experience as a Specialist or a Team Leader within a Financial Crime Operations team within financial services


  • You may have previously been a Quality Assurance Analyst within financial services


  • Excellent knowledge and understanding of the legal and regulatory framework including our obligations under the Proceeds of Crime Act, the Terrorism Act; the requirements of the money laundering regulations and regulatory requirements relating to CDD/EDD


  • Understanding of commercial and business products, and those products which pose a higher Financial Crime risk


  • Customer Due Diligence experience


  • Strong understanding of FC typologies across a range of products and services in financial services


  • Track record of using workflow tools and systems


  • Strong understanding of key risks across FinCrime landscape with the ability to escalate and triage customers and cases effectively


  • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

    We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!


  • We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).


  • We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.