CDD Team Trainer

Are you passionate about maintaining the highest standards of operational excellence? Do you have a background in producing and delivering highly quality training programmes using various tools and methods and communicating with influence? If so, we have an exciting opportunity for you to join our innovative Customer Due Diligence team at Charities Aid Foundation (CAF) as a CDD Team Trainer. This is a dynamic and exciting position that allows you to use your skills and experience to drive positive improvements in our existing practices and help us achieve our mission.

What you'll do

At CAF, every one of us contributes to our impact, and as our CDD Team Trainer you too will play an integral part in what we do.

The focus for the role is to lead on identifying, planning and facilitating training for the Customer Due Diligence (CDD) team of specialists assessing training needs and creating bespoke training programmes and material.

The CDD Team Trainer is responsible for maintaining the CDD team's central training records and collaborating with the CDD management team and other stakeholders to explore and implement opportunities for improvement.

The CDD Team Trainer should have experience in CDD/KYC, Customer Service, designing and delivering training initiatives, producing management information and communicating with influence.

As our CDD Team Trainer you will:

• Implement and be responsible for the end-to-end training programme for all roles within the CDD team, including a robust new starter experience


• Identify training needs, create plans and facilitate training across the CDD team and wider organisation


• Responsible for producing and maintaining all central training data and material and providing evidence of staff training to support 1:1 conversations


• Proactively organise training sessions with team members and support Subject Matter Experts within the team to deliver training


• Be able to communicate and articulate the requirements of related CDD processes during training sessions with colleagues at all levels of the organisation


• Obtain and retain a high level of up-to-date knowledge around CAF systems, processes and products relating to the CDD department
  
  This role is for you if you have experience of working in Customer Due Diligence or have relevant transferable skills and are keen to make a difference to society. We are looking for someone with:


• Experience in a CDD/KYC environment within Customer Operations


• A proven track record of identifying, designing and delivering training programmes and initiatives


• Experience of producing management information


• A Training or coaching qualification.


• Strong team working and interpersonal skills with the ability to communicate with influence at all levels


• The ability to motivate others and encourage people on their training journeys
  
  At Charities Aid Foundation we accelerate social progress by providing essential connections between donors, charities and communities.


We safeguard and deliver vital donations, offer expert advisory services and financial products to donors and charities, and provide tailored charity banking through our award-winning bank CAF Bank.

Our purpose is to enable a better landscape for giving and a fair and sustainable future for all.

Diversity and inclusion

We know that the more diverse and inclusive our organisation becomes, the more creative, effective and impactful we will be. Our aim is for our workforce to represent the society we serve, and we have embarked upon an ambitious pathway to achieve this.

We want to attract, retain and develop the best of talent at all levels, and provide a leading and great place to work, where every voice matters.


• Permanent hybrid ways of working where roles allow


• Six weeks holiday plus bank holidays


• A wide range of development opportunities to support personal and professional growth


• Pension scheme with better-than-market employer contribution options


• Social impact benefit schemes