Central Booking Office Supervisor

37.5 hours with various shifts to cover our opening hours from 8am to 6pm, Monday to Friday.
The post holder will support the Central Booking Office Manager in the day-to-day operational management of the Central Booking Team. The post holder is key to ensuring safe, efficient and effective processes within the Central Booking Office Team.
This is an exciting, varied and challenging role in a dynamic, high paced, friendly and supportive team.
There is an opportunity to study a level 3 Team Leader/Supervisor apprenticeship as part of this role is available.
with various shifts to cover our opening hours from 8am to 6pm, Monday to Friday.
Please note the candidate will also need to be flexible to cross cover shifts across the rota if required., Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of quality services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate & these are:
+ Safety
+ Care
+ Respect
+ Communication
+ Learning
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ people & Disabled people.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

We are looking to recruit an enthusiastic and resilient individual to join our busy administration team in providing a professional and effective Outpatient Booking and Scheduling Service for the Trust.
The role requires a self-motivated, competent and proactive individual with an appreciation and understanding of the confidential nature of the work. The ability to be a team-player, build good working relationships and deal confidently with a range of people both internal and external to the organisation is essential.
This role requires problem-solving skills and the ability to prioritise and deliver on time against a background of changing demands, whilst maintaining accuracy and attention to detail.
Applicants should be excellent communicators, including telephone skills, We are looking for a candidate who has the ability to deal with the general public on a daily basis and maintain a positive approach to customer care.
Computer literacy is essential as you will be required to input and extract information from a number of Trust Patient Administrative Systems.
In return, we will offer you excellent training and professional development opportunities. If you think this role is for you, we look forward to welcoming you in our friendly and supportive team.

We communicate via our trac.system account (@recruit.trac.jobs), please ensure that you regularly check your emails including junk/spam inbox, as your email provider's security settings may not recognise the sender as safe.
The Trust is committed to making a difference to the environment. Our "Save Planet Tameside & Glossop" strategy means that we work towards protecting our natural environment and "green" workplace practices at all times.

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.
The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.
New colleagues can look forward to a warm welcome here at Tameside & Glossop Integrated Care NHS Foundation Trust.
For our agenda for change staff, we offer a competitive benefits package with regular pay awards, annual leave of 27 days increasing to 33 days after 10 years and access to a competitive Pension Scheme to which both you and the Trust contribute. These terms and conditions are not applicable for Non-Executive positions.
Alongside this there are extensive training development opportunities with paid mandatory training, a protected training budget for staff and support for flexible working. We have an on-site Occupational Health Service to support you at work and have fast track access to physio, counselling and complimentary therapies.