Central Hire Desk Controller

Location: Rugeley WS15 1QUSalary: £27,500 - £30,750 per annum depending on skills & experienceWorking Hours: Monday - Friday Full Time
Do you have a passion for customer service, possess great communication and organisation skills, and thrive in a fast-paced environment? We have just the role for you! We are MGF - a national Shoring Solutions, Lifting & Safety and Structural Support provider. We're growing fast and need enthusiastic Central Hire Desk Controller like you to help us succeed.
We specialise in designing, manufacturing, hiring and selling temporary works solutions. At MGF, we manufacture our equipment, operate our own transport fleet and, importantly, have an in-house engineering team who produce design solutions to meet customers' requirements.
With 14 depots nationwide and 450 passionate members of our team, we're expanding. Each team member plays a crucial role in this success, and we need your help as a Central Hire Desk Controller to continue delivering industry-leading results.
Your Role:As part of our team and reporting to the Operations Manager, you'll be the heartbeat of our Central Hire Desk, ensuring everything runs smoothly and efficiently. Your responsibilities will include handling enquiries, converting leads into successful deals, and planning the seamless delivery and collection of all hire vehicles. Your contribution will be crucial in supporting the team's activities and driving our success.
Your Main Responsibilities Will Include:

Monitoring the key accounts email inbox and overseeing orders (On-hires) and requests for collections / off hires
Working with local depots to plan transport for deliveries and collections
Efficient running and co-ordinating of internal and external haulage
Calculating and supply of quotes
Dealing with damages, calculating costs, liaising with customers regarding damages and ensuring payment is received
Attending quarterly account reviews with the National Key Accounts Manager

Experience in a customer service role, preferably within a hire/sales environment
A professional manner with good communication and people skills
A team player who is flexible, adaptable and willing to help others
PC literate with experience in Microsoft Systems
Ability to prioritise workload and work to tight deadlines
Local area knowledge for the depot areas served
Motivated self-starter with good administration, time management and organisation skills

A company Christmas shutdown and the option to purchase additional days of annual leave
Opportunities for training, development, and career progression
Pension Scheme and Life Assurance
Award and recognition initiatives
The security of working for a national organisation with core family values at our heart
Refer a friend scheme
And so much more…

This is a chance to join a growing company that values every team member. We offer a supportive working environment with opportunities for career advancement and additional benefits to support your work-life balance.