Central Ops Manager - Prime Video

As part of our commitment to enhancing the customer experience, the Central Operations team plays a crucial role in managing the operational performance and ensuring the seamless publishing of content from our studio partners and content distributors to our platform. We are seeking a Central Operations Manager to focus more on managing the assets post-successful ingestion from external partners and content distributors, emphasizing centralized post-ingestion assets management. The aim is to create a seamless and tech issue-free experience for the 'last mile' of content routing from our internal catalog to the customer-facing storefront. The successful candidate will be responsible for the timely and cost-effective publishing of source materials, driving publishing improvements, and developing key performance metrics.

This role may work with executive-level leadership within the studio community, as well as cross-functional projects with internal and external stakeholders. Internal teams include parter ops management, content acquisition, vendor management, merchandising, engineering, content processing, legal, finance, and accounting teams. External teams vary based on partner and may include marketing, rights management, IT and engineering, and digital fulfillment operations teams.

In addition to account management, the Central Operations Manager will own industry-leading content launches and expansion initiatives into new markets, and will conduct analysis to identify opportunities for process improvement and cost reduction. In essence, Central Operations Managers act as the general manager and own an end to end digital supply chain on Amazon.,

• Content Publishing Operations: Defines and ensures Prime Video meets the highest standards for content publishing. This includes owning future-proofing the digital supply chain, setting specification requirement roadmaps, improving partner delivery experience, and delivering programs that drive innovation and efficiency that enhance the global customer experience.


• Content Management and Innovation: Oversee the centralized management of post-success ingestion assets, ensuring a seamless transition from our internal catalog to the customer-facing storefront. Innovate and improve the content delivery process by collaborating with internal and external teams.


• Cross-Functional Team Coordination: Liaise with internal teams such as partner ops management, content acquisition, vendor management, merchandising, engineering, content processing, legal, finance, and accounting, as well as external partners including marketing, rights management, IT, and engineering teams. Align operational strategies and implement technological solutions to enhance the partner delivery experience.


• Operational Efficiency and Automation: Lead initiatives to develop automated solutions for operational efficiency, such as ticket auto-cut functions and bulk check tools. Regularly monitor and report on the health of various programs, providing updates and driving strategic planning for expansion.


• Strategic Partnership Management: Manage the on-time contents publish post-success ingestion. Drive long-term strategic partnerships, ensuring timely and cost-effective publish of source materials.


• Program Health Monitoring and Expansion: Prepare for operational expansions, ensuring readiness for additional content categories. Oversee the Monthly Business Review process and maintain a unified team wiki for seamless intake workflows.


• Emergency Response and Process Improvement: Act as a regional subject matter expert, ready for on-call duties and high-severity ticket support. Conduct analysis to identify opportunities for process improvement and cost reduction.


A day in the life

• Drive innovation in delivery and publishing capabilities by influencing and partnering with the engineering and tech teams.


• Define the digital supply chain road map, gain alignment across multiple key stakeholders, and execute on goals.


• Design workflow strategies for accelerated content delivery in multiple languages, formats, and platforms, while simplifying and eliminating redundant practices.


• Streamline business and technology solutions that strengthen our partnerships while advancing our services.


• Work effectively in a team environment and cross-functionally with Prime Video Catalog technology teams, engineers, Studio Productions, Analytics, Product, and Video Content Services.


About the team

Our mission is to make available to Prime Video customers the largest and highest quality, and most enriched catalog of video content anywhere in the world. We aim to create a friction-free self-service delivery experience that meets the needs of all studio partners regardless of size, budget, location, language, or technical capability. By doing so, we remove distribution limitations and level the playing field across studios, so every title is available to every customer worldwide and the best content wins.


• Bachelor's degree


• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL


• Experience working cross functionally with tech and non-tech teams


• Experience using data and metrics to drive improvements


• Experience in program or project management


• Experience implementing repeatable processes and driving automation or standardization


• Experience defining and executing program requirements


Preferred Qualifications

• Experience in driving end to end delivery, and communicating results to senior leadership


• Experience leading process improvements


• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization


• Experience building processes, project management, and schedules
  
  Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic and global environment where innovating on behalf of our customers is at the heart of everything we do., Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.