Central Reservations Co-ordinator

The role of Central Reservations Co-ordinator is to ensure our guests are provided with the most efficient and polite service whilst making their reservations either by telephone or online. The role will involve answering calls, emails, online chat, processing payments, assisting guests with queries, upselling on services available during guest stays, supporting properties with administration needs and much more. The role is an exciting and challenging position where no two days are the same. The Brand The Coaching Inn Group is a growing portfolio of properties set within various locations across England and Wales. The company strives to be the best and operates top-class venues for guests to enjoy a great night's stay complimented by superb food and drink to provide an overall premium experience. Key Outcomes For the Central Reservations Co-ordinator :

• Be a Coaching Inn Group Ambassador : Have full knowledge of The Coaching Inn Group as a brand, and all site capabilities to ensure all sites maximise sales
• To use our reservations system to receive bedroom bookings by both phone and email
• To drive sales via telephone, email and online chat by offering additional services to enhance the guests stay
• Follow brand guidelines to ensure all bookings are secure and limit risk to sites
• Great communicator for the company internally and externally
  
  Strong communicator
• Resourceful
• Ability to multi-task
• Identifying new sales leads
• Following company guidelines and protocols
• Thorough knowledge of the company brand
• Can do attitude, Hospitality systems experience using Collins CRM System, 3CX, Rezlynx
• Delivers excellence in all standards and KPIs
• Always be fair, honest with guests and team to build respect and integrity
• Consistently wanting to drive sales
Please note this is a Part- time role , of 24 hours per week, 3 days a week based in Boston, Lincolnshire in our Head Office and the role includes some evenings and weekends on a rotation basis.


• Competitive salary based on experience
• Continuous growth and development
• Staff discount on accommodation, food and beverage at CIG venues
• Health benefit grant