Central Teaching Spaces Operative

In this customer-focused role, you will be responsible for ensuring the smooth scheduling and allocation of centrally timetabled rooms, as well as handling one-off bookings for meetings and conferences.,

• Process room booking requests and timetabling change reqeusts, ensuring fairness and efficiency throughout.
• Support collaboration with teams such as Timetabling, Conferencing, and Media Services.
• Continuously contribute to the team's service development, and help to maintain it's high level of performance.
• Deliver exceptional customer care, handling sensitive issues and offering solutions in challenging circumstances.
• Provide a customer-focused enquiry service for all aspects of central teaching spaces both via phone and email.
• Establish and maintain a wide knowledge of our estate and help to ensure our spaces are in effective working order.
  
  Proven administrative experience in a customer-oriented environment within a large organisation.
• High volume phone handling experience.
• Strong computer literacy, particularly in the use of databases and non-Microsoft Office applications.
• Commitment to delivering top-level customer care.
• Ability to work independently and as part of a team, with attention to detail and effective prioritisation.
Desirable Skills :
• Experience in academic administration within a Higher Education Institution (HEI).
• Familiarity with timetable software and academic scheduling.
  
  As one of the country's leading Universities our employees enjoy exclusive access to excellent benefits and schemes including :
• An annual pay review, plus incremental salary increases within grade.
• Exceptional performance award scheme.
• The Universities Superannuation Pension Scheme (USS), with generous employer monthly pension contribution.
• Generous Annual Leave plus University Closure Days, Public Holidays and Christmas / New Year.
• Comprehensive Employee Assistance Program access - for health support, financial advice etc., What you will get in return :
• Fantastic market leading Pension scheme
• Excellent employee health and wellbeing services including an Employee Assistance Programme
• Exceptional starting annual leave entitlement, plus bank holidays
• Additional paid closure over the Christmas period
• Local and national discounts at a range of major retailers
As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit. Our University is positive about flexible working you can find out more here