Central Team Administrator

Take ownership and monitor progress of SS Admin work orders through to the completion ensuring SLA's are met.

Liaise with customers, operational staff and management to resolve queries and issues. Maintaining contact with customers and staff to update job progress.

Continue to monitor all works accordingly and give regular updates to all relevant parties.

Deal with telephone queries promptly and in a professional manner, from a number of stakeholders including the customer.

Liaise with Mitie Supply chain to obtain quotations and chase delivery of services and goods.

Create purchase orders for services and goods required, to relevant supply chain partners.

Accurately record all actions taken on the required systems to ensue a full audit trail.

Maintain high level of customer service at all times.

Liaise with the integrator regarding the cancellation of incorrect WO's.

Follow procedures to identify the best course of action for customer and company.

Respond to customer requests within specific timescales in order to meet KPIs and SLAs.

Work as part of a team ensuring delivery of whole service and positively contributing towards achievement of service level, performance and deadlines.

Demonstrate a proactive approach to delivering excellent customer service to stakeholders.

Strong team player orientation - cooperative and willing to assist others.

Proficient IT Skills including CAFM (Maximo), MS Word, MS Excel and comfortable numerical reasoning.

Engaging communicator demonstrating influencing skills and an ability to adapt approaches to differing audiences.

Well organised with the ability to multi-task, prioritise and manage competing demands. Strong multi-tasking capability, project and deadline orientated.

Maintains effective work behaviour in face of setbacks or pressure - remains calm and in control of themselves.

Excellent attention to detail and accuracy.