Certificate Production Assistant Certificate Production Assistant

Surrey County Council is one of the largest and most dynamic local authorities in the UK, serving a population of 1.2 million residents. The Surrey Registration Service is responsible for the registration of 19,000 births, 11,000 deaths and 3,500 civil marriages and partnerships occurring in the county of Surrey each year.

One of the principal functions of this role is the production of copy birth, death, and marriage certificates for our residents and customers. This involves retrieving the original registers located in the basement vaults of our building, and requires use of scanning equipment and specialist IT programmes (for which training will be given). You must have clear, legible, and neat handwriting, and it is essential for you to have good IT knowledge and experience which may be tested at interview with a handwriting demonstration and spelling test. As part of your duties, you will be required to assist in the day-to-day accounting procedures for the office. Attention to detail and accuracy are two important aspects of this position. You will need to be able to work in a team environment as well as independently, have proven ability to communicate effectively with a wide variety of people and have a good understanding of what is required to provide excellent front-line customer service. The role involves meeting and greeting members of the public in the main reception and directing them to their registration appointment or ceremony, so you must be able to show tact, patience and empathy as you deal with a variety of emotions. Shortlisting Criteria To be considered for shortlisting for this position, your application will clearly evidence the following:

• Experience of working within an administration/clerical role
• Essential IT skills in Outlook, Word and Excel
• Excellent communication skills (verbal and written)
• Ability to relate to people from all backgrounds and cultures
  
  This role has a starting salary of £26,777 per annum, based on a 36 hour working week.
Do you have a genuine passion for people and their life events, with an interest in current and historical genealogy records? Do you want to work in a dedicated and rewarding environment? Surrey Registration Service are looking to recruit a permanent full time Certificate Production Office Assistant to join our friendly team at Guildford Register Office in Guildford, Surrey. Due to the statutory nature of our service, this is a permanent office based role. Rewards and Benefits
• 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependants leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days plus 1 team volunteering day per year
• Learning and development hub where you can access a wealth of resources
• Annual staff conference and opportunities for external visits to internal and external stakeholders