Change Lead

As a part of the Office of the COO, the Business Change team is a highly-adaptable and specialised function with an expertise in delivering/supporting a variety of Change the Bank initiatives. The business change team consists of a bespoke and flexible group of resources with skillsets covering project mobilisation and management, change delivery, business and functional analysis, process mapping and optimization, test management, etc. The team has a broad cross-bank business knowledge enabling support of change directly within OCOO (Operations, CMU, Technology) as well as across the wider bank (Global Markets, Compliance, Legal, Risk, QAD, Finance, HR, etc.). The book of work of the business change team is prioritized directly by the COO, with a remit to focus on the most critical and high-priority change initiatives impacting the bank. The business change function can therefore be involved in Global Markets NPPs, regulatory change initiated by Compliance, or various CTB change programmes/projects as approved and funded at ICC. The team can either be directly responsible for the change delivery, else can be engaged for SME advice and assistance at project inception or throughout the project delivery lifecycle; as determined as appropriate by the COO. Job Purpose The purpose of the Change Lead role is to support the effective delivery of change initiatives assigned to the Business Change function in London. This requires the Business Change function to:

• Work with stakeholders to define the change required and the measurable business benefit of the change
• Scope the quantum of work and approach in delivering the change
• Solicit, coordinate and/or document the analysis of business requirements (including process and data)
• Drive delivery of the change as efficiently as possible; and
• Ensure that the change delivers the business benefit, and that delivery is within planned budget and timelines., Leadership and management
• Ensuring that staff and processes within Business Change work effectively and efficiently.
• As a senior member of the Business Change team, demonstrating commitment and attention to delivering an excellent service from the Business Change function.
• Proficient requirement meeting facilitator, demonstrated experience in facilitating sessions, using techniques to help define scope and requirements during the lifecycle
Stakeholder management
• Ability to navigate the IT team and business sponsors through a level of ambiguity including business process change; building organization and structure to requirements to drive out and define detailed requirements in an efficient manner
• Playing a critical communications role by interacting with users (business domain) and with developers and testing personnel (technical domain)
• Ensuring that Business Change works collaboratively with other departments in the Bank, particularly when providing information, contributing to Bank-wide initiatives/projects, and reporting information to management.
• Working collaboratively and productively with the Bank's second line of defence and third line of defence functions as well as external auditors to understand and remediate the risks within, relating to or impacting Business Change.
Processes and procedures
• Managing the requirements through the project lifecycle by establishing and maintaining agreements between the customer and the project team
• Ensuring the requirements are specified in a manner suitable for the intended audience and are understandable, unambiguous and capable of being implemented and tested
• Writing and reviewing business, user and non-functional/system level requirements in the form of Use Cases, UML, and other similar structured requirements documentation. Developing requirements (business, user and software requirements
• - functional and non-functional) and establishing traceability to the business strategy.
• Understanding the software development approach being used and defining how the requirements development will be conducted (i.e. elicitation, analysis, specification and validation)
• Building the foundation for the development effort by capturing the business context - problem, current state, desired future state, objectives, business needs and impacted user groups.
Risk management
• Identifying and managing risks within change initiatives including delivery risks and regulatory risks.
• Working collaboratively with Project Management Office ('PMO') on change risk management and process enhancements.
• Promptly escalating new risks to the Head of Business Change.
• Ensuring that quality business analysis standards are met as prescribed by IT Services through the effective implementation or use of approved processes, methodologies and deliverables.
• Responsible for ensuring change control and change management procedures are followed within the project team as they relate to requirements
Staff management
• Providing line management support and functional oversight to all direct reports.
• Monitoring Business Change staff performance and taking remedial action as required.
• Ensuring adherence to all relevant Bank standards and policies.
• Promoting diversity, challenge and teamwork within Business Change.
• Identifying, developing and retaining top talent in Business Change.
Skills and knowledge
• Demonstrate continuous development in knowledge and skills relevant to this role (with line manager support where appropriate).
• Staying abreast of industry matters affecting, or potentially affecting, the work performed by Business Change including evolving standards or new working practices.
Culture
• Role modelling the Bank's values and promoting those values within Business Change.
• Promoting integrity and openness within Business Change.
• Supporting change related integration initiatives between ICBCS and ICBC head office / other ICBC entities.
  
  Project Management qualification, such as Prince2, Lean Six Sigma & Risk Based Project Management., Extensive previous experience working in an investment banking environment, ideally across various departments within a bank(s)
• Proven experience in leading medium to large scale change initiatives successfully to completion and acceptance by BAU teams.
• Experience in dealing with a wide range of stakeholders, ranging from executives to staff level employees, to understand requirements, propose and discuss changes/improvements, and deliver change.
• Experience in soliciting and documenting business requirements, consolidating feedback on the same requirement from various stakeholders and ensuring consensus on the solution being delivered.
• Experience in contributing to the required test cases, performance of testing and the qualification of issues identified during testing in conjunction with business stakeholders.
Knowledge, technical skills and expertise:
• Solid understanding of typical change management practices within a bank
• Strong people management skills
Personal attributes:
• Global mindset
• Pays attention to detail
• Results-orientated
• High level of integrity
• Effective stakeholder engagement skills
• Resilient
The role would suit someone who:
• Able to navigate complexity
• Can work in ambiguity
• Is flexible
  
  ICBC Standard Bank Plc (ICBCS) is 60% owned by Industrial and Commercial Bank of China and 40% by Standard Bank. ICBCS benefits from a unique Chinese and African parentage and an unrivalled global network and level of expertise.
ICBCS is a leading financial markets and commodities bank, driven to deliver the right outcomes for our stakeholders, clients, counterparties and the markets in which we operate. We deliver products in an environment which considers the appropriate needs of our clients, whilst providing guidance and expertise to ensure our employees understand our business and uphold the highest levels of conduct. We want passionate and talented individuals who are motivated by high growth potential being achieved in doing business the right way. Headquartered in London, ICBCS also has operations in Shanghai, Singapore, and New York.