Charging Income Officer

Successful applicants will work as part of a team, supporting adults, families and care providers across the county with financial queries.This role requires high levels of efficiency with a flexible approach and the ability to produce accurate work within tight deadlines. Within this role, you will;

• Answer queries from the public in relation to the accuracy of bills
• Administrative duties such as sending letters, data entry and invoice processing
• To encourage the take up of direct debit as a cost effective and convenient way to pay
• To investigate billing queries, implement adjustments where necessary and to ensure corporate colleagues are informed of resolutions to ensure debt is not chased
• Take on a range of projects to support the implementation of Gross Payments for Domiciliary Providers and Service Users, Cornwall Council's ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.
  
  We have an opportunity for an enthusiastic and motivated individual to join our team as a Charging Income Officer. This is a friendly and dynamic team, who are growing rapidly to meet new demand in an exciting period of transition. We offer flexible working where you will be expected to work some days in the either the Truro or Bodmin office, but will also have the opportunity to work from home., This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies.
This position will be subject to an enhanced criminal record disclosure check. Working Pattern: This is a full time position for 37 hours per week, the standard working days are Monday to Friday 9am to 5.15pm. Flexible working will be considered; please make it clear on your application if this applies. Your initial training will be office based in either our Truro or Bodmin office and will continue until you are confident with basic processes. Once training is complete, you would predominantly be working from home. Office days are expected on an ad hoc basis so you must be able to travel to Truro or Bodmin when required. What you'll need to succeed: The role will require contact with customers and the applicant will need to demonstrate excellent communication skills, both verbal and written. The applicant should also show attention to detail, be able to work on their own and as part of a team, with a good level of literacy and numeracy skills that can demonstrated by GCSE's grades 9-4 (A-C) in Maths and English or relevant work experience. You should have experience in the use of Microsoft Office (including Outlook, Word and Excel) and have a good understanding of how to prioritise tasks and problem-solve. An understanding of finance processing is desirable but not essential as full training will be provided to the successful candidate. The most important attribute is a can-do attitude and the desire to learn and enhance your existing skills.

· a competitive salary. · a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions · a generous annual leave entitlement with the potential to purchase additional leave. · A national award-winning employee health and wellbeing programme · Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services.