Charity Shop Manager

We are looking to recruit an enthusiastic and creative CHARITY SHOP MANAGER to work Monday to Friday including alternate Saturdays (35 hours per week) at our Charity Shop based in Rubery, Birmingham.



Duties include: -

1. Take responsibility for the overall management of running the shop, managing stock sales, management of Assistant Managers and Volunteers.

2. Ensure adequate volunteer cover for all days. Seek to recruit volunteers as required and train new volunteers in all aspects of the work. Ensure cover is always in place in the event of A/L, illness etc

3. Maintain a motivated, united and happy workforce of staff and volunteers

4. Ensure all monitoring of documents and accounts are accurate e.g., income sheets, sales targets etc, and be competent using MS office and email / online browsing & ordering etc.

5. Ensure all policies and procedures are followed accordingly, e.g., gift aid, volunteer inductions, Health & Safety by working in-line with HBS operation manuals. Be aware of Trading Standards regulations when selling items

6. Liaise with outside companies regarding purchases, technical issues - e.g., the till

7. Work to achieve and increase target sale outcomes for the shop, with the assistant manager and Head of Operations.

8. Ensure information about Headway's services is given out with purchases and displayed effectively. Be proactive in promoting Headway Birmingham & Solihull services

9. Set up effective systems for receiving, sorting and labelling items for sale and rotate merchandise accordingly.

10. Ensure adequate levels of stock are out on the shop floor, also in the back room in preparation and actively seek new stock. Ensure that the shop is clean, tidy, safe and secure at all times

11. Actively promote donations from customers and local / wider community

12. Provide occasional cover to our Charity Shop located in Great Barr. Full driving licence preferred

Headway Birmingham & Solihull are a leading Brain Injury Charity. Our Charity provides support, services and guidance for people with an Acquired Brain Injury enabling them to improve their independence at home and in the community leading to an improved quality of life.

Company Pension Scheme
Wellbeing Support, Advice and Guidance - Available via our in-house trained 'Mental Health Champions' and/or Employee Assistance Program though an online portal or over the telephone
Confidential Counselling Service
Free parking at our 3 centre's (Moseley, Rubery and Sutton Coldfield)
Induction - Comprehensive induction and on-going training to include the Care Certificate to assist with your development in the role of Lifestyle Support Worker.
Brain Injury Certificates - Level 1 & 2 - Free specialist training in brain injury
Professional Development - We can support you to obtain a range of qualifications according to roles and support further development
Staff Referral Scheme - Receive a voucher for referring someone into a vacant role, if they are successful and start in role
GEM Awards - All of our employees are stars in our eyes and each year colleagues make nominations for our special awards.
Social events, fundraising and team building - We value all our employees and try to bring people together socially
Discounts - Available at High street retailers, days out, gifts, holidays and even when buying a car via the Blue Light Card Scheme that we will purchase for you.
Vouchers and additional leave days awarded for long service
Special Birthday Days - Receive an extra day annual leave on your 'milestone birthday'
Health Scheme - Employees can opt into the BHSF healthcare plan through which Headway B & S will pay at the basic level. This enables employees to claim back money towards general day to day healthcare such as opticians and dentists
Duvet Days - Be rewarded for coming into work with an extra day off for full year attendance
Respite Day - a day off for working carers who go above and beyond.